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General Manager

2 months ago

London, Greater London, United Kingdom Booko Brothers General Contractors Full time
Job Title: General Manager - Operations Leader

We are seeking a highly skilled and experienced General Manager to lead our operations in London. As a key member of our team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities:
  • Manage and launch local operations, focusing on 5-star guest experience, profitability, and business growth.
  • Manage and own budgets and P&L across multiple buildings in London.
  • Define and scope team goals based on company-wide OKRs and lead the team to deliver exceptional results.
  • Take on the responsibility for hiring, onboarding, and offboarding team members.
  • Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
  • Be an active role model for our company's mission, strategy, and culture.
Requirements:
  • 3+ years of experience working in operations or hospitality with P&L ownership.
  • Customer service-driven attitude and passion for delivering world-class guest experiences.
  • Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
  • Experience in hiring, onboarding, offboarding, and leading a team.
  • Excellent communication and time management skills.
  • Fluency in English.
What We Offer:
  • The opportunity to re-invent the world's largest industry by shaping a young and dynamic tech company with huge growth ambitions.
  • Employee stock option plan.
  • Unlimited holidays.
  • Free nights and generous discounts at our locations.
  • Voluntary Health Insurance.
  • Oliva mental well-being platform access.
  • Sports subscription with Gympass.
  • Enhanced parental leave policies.
  • Mobile phone call compensation.
  • Development and growth opportunities.
  • Regular team events and weekly team lunches.
  • Pet-friendly and comfortable office.
  • Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.