Canon Brand rep
3 hours ago
Pay Rate -Live Chat - £11.50, In-store - £13, Events - £15
Days – 2 days a week (potential for more depending on events, location, and availability)
Hours – Chat - 5 – 8 hours / In-store – 6 hours / Event – Varies
Locations – UK Nationwide
Summary
We are seeking a passionate and customer-centric individual to join our team as a face of an imaging and print brand. As a Brand Representative and Live Chat Operator, you will play a pivotal role in providing exceptional customer support and assistance through in-person and real-time chat interactions as well as building relationships in-store. Your excellent communication skills, knowledge of DSLR/Mirrorless cameras and print, problem-solving abilities, and commitment to delivering outstanding service will be instrumental in ensuring a positive experience.
Responsibilities
- Engage with customers via chat to provide prompt, polite, and informative support
- Maintain a deep understanding of the company's products, services, and policies to provide accurate and comprehensive assistance
- Effectively handle customer inquiries, resolve issues, and address concerns with empathy and professionalism
- Provide reports on chats you handle to give us a better insight into customer and query trends
- Train in-store staff to a level where they feel confident in demonstrating the brand’s products and services when you are not around.
Key Requirements
- Proven experience as a Live Chat Operator or Customer Service Representative
- Exceptional written and verbal communication skills with a strong command of grammar and spelling
- Excellent problem-solving and decision-making abilities
- A genuine passion for photography, videography and/or print
- A customer-focused mindset with a genuine enthusiasm for providing outstanding service.
- Adaptability, patience, and the ability to work independently and as part of a team
- A positive attitude and big personality.
- Ability to learn quickly and a drive for self-development
- Valid Driving License with the ability to travel all over the country when required.
What does this role offer you?
- Flexibility of shifts where possible.
- A chance to work with a leading imaging and print brand.
- An opportunity to be part of team that is passionate about photography.
About Us
We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a passionate and knowledge individual to join our team as a Brand Representative and Live Chat Support Specialist for a leading imaging and print brand.
What are the next steps if you are successful with your application?
If your application is successful, then we will invite you to a screening call to get to know you and then an in-person interview. Once all interviews have been conducted, we will let you know If you were successful and organise a training session before you start.
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