Guest Relations Manager

2 weeks ago


UK, UK, United Kingdom Park Plaza Full time

Guest Relations Manager


At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.



As a Guest Relations Manager, you will receive:


  • Salary: Up to £31’201.20 per annum
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training


We are looking for a Guest Relations Manager who will:


  • Ensure the smooth running of the department on a day-to-day basis with effective communication.
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
  • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
  • Proficient with Microsoft Office and excellent knowledge of Opera
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
  • Has previous experience as a Guest Relations Manager or Duty Manager in a hotel


Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.


Park Plaza. Be part of it.



  • London, UK, UK, United Kingdom Sexy Fish Full time

    Guest Relations Manager Location: Sexy Fish LondonAbout Us:Sexy Fish is an iconic and luxurious dining destination nestled in the heart of London's vibrant Mayfair. Renowned for its exquisite Japanese cuisine, stunning décor, and impeccable service, Sexy Fish is the place where culinary artistry meets elegance. We are now seeking a passionate and...


  • UK, UK, United Kingdom Montieth & Company Full time

    Montieth & Company (M&Co) is an award-winning Public Relations agency with deep domain expertise in financial and professional services, and a growing technology practice. We have an opportunity for an experienced SAE-level candidate to join our UK office as an Account Manager.You will work with a range of Business-to-Business clients as we work together to...

  • Office Manager

    2 weeks ago


    UK, UK, United Kingdom Robinson Guest Part time

    The ideal candidate will be able to effectively coordinate meetings and other office events. They should be comfortable answering inbound phone calls, distributing mail to employees and handling outgoing mail. They should also possess a friendly demeanor so they can effectively interact with office visitors and interview candidates. This is a part time role...


  • UK, UK, United Kingdom Crone Corkill Full time

    We are seeking a skilled and experienced Employee Relations Project Manager .The ideal candidate will have a background withing banking / financial services .Alongside the line management of a successful team the role entails HR business improvement projects - a dynamic and results-driven Business Improvement Specialist to join our HR Shared Services team....


  • UK, UK, United Kingdom Grace Full time

    Are you currently working as an Advisor or Employee Relations Specialist? Do you have experience managing high case loads?Having recently undergone significant organisational change, our client is committed to creating a great workplace, and as one of four ER Advisors, you will play a vital role in fostering positive employee relations and supporting the...


  • UK, UK, United Kingdom DiverseJobsMatter Full time

    Are you a strategic communicator with a passion for building relationships and shaping public perception? We’re looking for an experienced and dynamic Head of Stakeholder and Media Relations to join our team and lead our external communications efforts. In this pivotal role, you will shape how our organisation engages with key stakeholders, including the...


  • UK, UK, United Kingdom Latham & Bond HR Full time

    Interim Senior Public Relations and Communications Specialist Location: Remote (UK-based)Salary: Up to £57,000 pro rataJob Type: 6-month Fixed Term Contract, Full-time (37 hours per week)Latham & Bond HR are recruiting for our client, a prominent organisation in the not-for-profit sector. They are looking for an experienced Senior Public Relations and...


  • UK, UK, United Kingdom Media Contacts Ltd Full time

    Are you an experienced Public Relations Account Manager or a Senior Account Executive looking for a step up with an award-winning PR agency? This fantastic communications agency based in central London, is looking for 2 Account Managers to work on a variety of top-tier consumer hospitality accounts.Sound interesting? Read on to learn more!The Agency:Top...


  • UK, UK, United Kingdom Sphera Full time

    Job DescriptionThe Public Relations Specialist is a critical player on our marketing team to help us build awareness, consideration, and preference for our products and services, and build and protect our reputation around the world. The role is for an “up and comer“ with some PR experience and a lot more initiative who wants to make a mark in the world...


  • UK, UK, United Kingdom Infinite Talent Full time

    Job DescriptionManaging an allocated employee relations case loadAssisting the team to support departments/teams through organisational change and embedding new structures and processes where requiredMaintain employment legislation knowledge to provide sound guidance and expertise to management.Working with the Management team to drive performance on key...

  • Experience Host

    2 weeks ago


    London, UK, UK, United Kingdom Amplify Guest Services Full time

    We have an exciting opportunity for a fabulous individual who is looking to take the step from corporate Hospitality into Reception within a flexible workspace portfolio. As well as supporting six occupied buildings, we are looking for someone who can work with the Workplace Management Team to help mobilise our newest addition as we expand.We are looking for...


  • UK, UK, United Kingdom AF Selection Full time

    We're working with an award-winning communications consultancy as they look to add an additional PR Account Manager to their team. Our client is incredibly proud of their long-standing relationships with some fantastic clients, in both the B2B and B2C arenas. This role is B2B, but these relationships are the result of sustained, high standards: it goes...


  • UK, UK, United Kingdom Sirius Talent Solutions Full time

    Our client is a key player in the business travel industry. They are looking for a talented Supplier Relationship Manager to join their close knit team.This role offers the opportunity to leverage relationship-building skills, sales acumen, and event management expertise in a dynamic environment. You’ll work closely with partners to strengthen engagement,...


  • UK, UK, United Kingdom Profile Full time

    We are hiring a Public Relations Account Manager with at least three years’ experience in the communications and PR industry. The Account Manager will be responsible for building the public profiles of prominent entrepreneurs and developing deep, trusting, and positive relationships with clients, ensuring that they are constantly kept up to date on our...

  • General Manager

    2 weeks ago


    UK, UK, United Kingdom Troika Recruitment Full time

    Are you an experienced General Manager with a passion for leading a dynamic team in a high-energy, contemporary dining environment? Do you thrive in a fast-paced setting and have a knack for delivering exceptional guest experiences? We are looking for a General Manager to take charge of our client's busy and vibrant modern dining restaurant and bar in...


  • UK, UK, United Kingdom SUSE Full time

    SUSE is seeking an interim Employee Relations Specialist to be part of the Global ER Team and will report to the Global ER & People Policy Director, based in Germany. The team is collectively responsible for supporting and enabling positive global employee relations across SUSE, leading the relationships with our Works Councils in Europe, supporting team...

  • Office Manager

    2 months ago


    UK, UK, United Kingdom ABL Recruitment Full time

    Role: Office ManagerEssential experience: large office relocationContract duration: 12 months (May extend)Start: ASAPPay rate: £18 to £20 per hour + Holiday pay (Equivalent to £35,000 to £40,000 per annum)Location: Central LondonOur client is a global tech and travel business. They are looking for a candidate with 2-4 years of experience in office...


  • UK, UK, United Kingdom 42Bruton | PR Agency for Startups & SMEs Full time

    Public Relations Senior Account Manager Job Description:We are seeking a Senior Account Manager to join our dynamic PR and marketing agency, catering to the scale-up scenes in the UK and America, with offices in London and Miami. Package: Starting from £38,000 to £45,000 + benefits, dependent on experience. About 42 Bruton:42 Bruton is a high-growth...

  • Deputy Castle Manager

    2 hours ago


    UK, UK, United Kingdom Wildland Limited Full time

    The RoleWe are looking for a welcoming and enthusiasticDeputy Castle Manager, a luxury hospitality professional to be the first point of contact for guests at Aldourie Castle. In this key role, you will ensure every guest receives a warm, personalised welcome and is attended to throughout their stay. Your role is to create a seamless and exceptional guest...


  • London, UK, UK, United Kingdom Macmillan Davies Full time

    The OpportunityA leading public sector organisation is active in a search for an experienced an Employee RelationAdvisor1 x FTCSalary here c £40,000 + good benefitsLocation: Stratford, in East LondonSalary on offer is £40.000 plus benefits, plus good benefitsThis will one or two days a week on site, and working from home for the otherReporting into an...