Guest Relations Manager

3 weeks ago


London UK, UK, United Kingdom Sexy Fish Full time

Guest Relations Manager


Location: Sexy Fish London


About Us:

Sexy Fish is an iconic and luxurious dining destination nestled in the heart of London's vibrant Mayfair. Renowned for its exquisite Japanese cuisine, stunning décor, and impeccable service, Sexy Fish is the place where culinary artistry meets elegance. We are now seeking a passionate and dynamic Guest Relations Manager to join our team and uphold our commitment to exceptional guest experiences.


Job Description:

As the Guest Relations Manager at Sexy Fish London, you will be the face of our restaurant, responsible for ensuring that every guest's visit is nothing short of extraordinary. Your primary goal will be to create an unforgettable dining experience by providing top-notch service, anticipating guest needs, and resolving any issues with grace and professionalism.


Key Responsibilities:

- Greet and welcome guests with warmth and enthusiasm.

- Manage reservations and seating arrangements efficiently.

- Anticipate and fulfil guest requests to enhance their dining experience.

- Resolve guest complaints and issues promptly and tactfully.

- Build and maintain strong relationships with regular patrons.

- Coordinate with restaurant staff to ensure seamless service.

- Oversee the restaurant's appearance and cleanliness.

- Collaborate with the management team to improve guest satisfaction.


Requirements:

- Previous experience in a similar role within the hospitality industry.

- Exceptional interpersonal and communication skills.

- Strong problem-solving and conflict-resolution abilities.

- Impeccable grooming and presentation.

- Ability to work in a fast-paced and high-pressure environment.

- A passion for providing outstanding customer service.

- Flexibility in working hours, including evenings and weekends.


Benefits:

- Competitive salary (based on experience)

- Staff discounts and benefits.

- Opportunities for career growth within our restaurant group.

- Training and development programs.

- A vibrant and inclusive work environment.


If you're a dedicated and customer-focused professional who thrives in a luxury dining setting, we would love to hear from you. Join the Sexy Fish team and be part of an exciting journey in the world of fine dining.


Sexy Fish is an equal opportunity employer and welcomes applications from all qualified individuals.



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