General Manager

1 month ago

UK, UK, United Kingdom Troika Recruitment Full time

Are you an experienced General Manager with a passion for leading a dynamic team in a high-energy, contemporary dining environment? Do you thrive in a fast-paced setting and have a knack for delivering exceptional guest experiences? We are looking for a General Manager to take charge of our client's busy and vibrant modern dining restaurant and bar in central London.


This is a premium modern dining destination offering a contemporary take on seasonal cuisine, paired with expertly crafted cocktails and a stylish, inviting atmosphere. Our client's commitment to exceptional service, creative menus, and memorable guest experiences has made them a top choice for Londoners and visitors alike. With an emphasis on quality, innovation, and community, they provide an elevated dining experience in a relaxed yet sophisticated setting.


Join The Team


If you’re an experienced, hands-on General Manager with a passion for contemporary dining and a track record of success in a fast-paced hospitality setting, we’d love to hear from you. This is a fantastic opportunity to lead a busy and exciting venue in one of London’s most vibrant dining districts. Take the next step in your career and join a forward-thinking, modern dining group at the forefront of the UK's vibrant independent restaurant scene


The Role


As General Manager, you will oversee the day-to-day operations of the restaurant and bar, ensuring seamless service and consistently high standards across every aspect of the business. From managing a talented team to driving sales and ensuring an outstanding customer experience, you will play a key role in maintaining the business' reputation for excellence.


Key Responsibilities:

  • Operational Leadership: Oversee daily operations, ensuring smooth service across both the restaurant and bar, maintaining high standards of food quality, service, and cleanliness.
  • Team Management: Lead, motivate, and develop a diverse team of managers, servers, bartenders, and kitchen staff. Cultivate a positive, collaborative work environment that encourages personal and professional growth.
  • Guest Experience: Ensure every guest enjoys an exceptional dining experience, from their first interaction to their last. Address customer feedback, resolve concerns, and continually elevate service standards.
  • Financial Oversight: Manage budgets, control costs, and drive profitability by implementing effective cost control measures, maximising revenue, and optimising operational efficiency.
  • Quality Assurance: Ensure consistent delivery of high-quality food, drinks, and service, while adhering to health, safety, and regulatory standards.
  • Strategic Input: Collaborate with senior management to develop and implement new menu items, seasonal promotions, and marketing strategies to keep the venue fresh, exciting, and competitive.
  • Event Coordination: Manage private events, special occasions, and group bookings, ensuring they are executed smoothly and to the highest standards.
  • Supplier Relations: Foster strong relationships with suppliers to ensure a steady supply of the finest ingredients and products.


The Ideal Candidate:

  • Experience: Proven experience as a General Manager or Operations Manager in a busy, modern dining restaurant or bar environment, ideally within central London.
  • Leadership: Strong, hands-on leadership skills with the ability to inspire, coach, and develop a high-performing team.
  • Passion for Hospitality: A genuine passion for modern hospitality, a love for great food and drink, and a commitment to delivering outstanding guest experiences.
  • Financial Expertise: Sound understanding of business operations, including budget management, P&L, cost controls, and profit maximisation.
  • Communication Skills: Excellent communication skills with the ability to engage with guests, staff, suppliers, and senior management.
  • Problem-Solver: Ability to think quickly and find creative solutions in a fast-paced environment, maintaining calm and professionalism under pressure.
  • Attention to Detail: A keen eye for detail in both service and operational procedures, ensuring the highest standards are maintained at all times.
  • Adaptable: Comfortable in a fast-moving, ever-evolving environment, with the ability to remain flexible and agile as needs change.


What We Offer:

  • Competitive Salary & Benefits: A competitive salary package and company benefits.
  • Career Growth: Clear pathways for professional development and career progression within a growing and successful business.
  • Work-Life Balance: A supportive work environment that values your well-being and personal development.
  • Exclusive Perks: Staff discounts across the group, KP and access to training and development programs.

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