Reservations Agent

2 weeks ago

Harrogate North Yorkshire, North Yorkshire, United Kingdom Valor Hospitality Europe Full time
Reservations Agent - Harrogate

25,116.00 Per Annum, 12.07 Per Hour / 40 Hours Per Week.

The Role

As Reservations Agent you'll be on the front line, delivering on our mission

You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What'll make you a great fit for us?

Do you eat, sleep and breathe customer service?

Why not RESERVE your place on our team?

At Valor we're on the hunt for a focused Reservations Agent, someone who knows what our guests want and can take staying with us a dream come true.

You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages " ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events.

We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.

If we've got you SOLD then get in touch today.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

What you'll be doing as Reservations Agent

  • Top quality customer service
  • Working as part of a great team
  • Take enquiries and bookings via telephone and online bookings
  • Converting enquiries into sales
  • Processing, amending and updating bookings as required
  • Maximising revenue through upselling
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

Requirements:

  • Excellent communication, interpersonal, and problem-solving abilities.
  • A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

  • Valor team member rates at our UK hotels, with rooms from just 30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

  • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
  • Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.

  • Reservations and Events Agent

    2 weeks ago

    Leeds, West Yorkshire, West Yorkshire, United Kingdom Valor Hospitality Europe Full time

    Reservations and Events Agent - Leeds 23,795.50 Per Annum / 40 Hours Per WeekWe are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.The RoleAs Reservations and Events Agent you'll be on the front line, delivering on our mission!You'll be delivering attentive customer focused service, understand brand...

  • Front Office Manager

    2 weeks ago

    York, North Yorkshire, North Yorkshire, United Kingdom RBH Hospitality Management Full time

    Front Office Manager - Principal YorkJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!...

  • Reservations Agent

    4 days ago

    Harrogate, United Kingdom POSTIFY LIMITED Full time

    **Reservations Agent / Reservations Sales Agent** **Exciting opportunity for a full or part time Reservations Agent / Reservations Sales Agent** **Harrogate Town Centre** **£10 per hour for the first 3 months which rises to £11 per hour** **Varied flexible shift patterns (rolling rota including weekends and bank holidays): Early: 8am - 4pm; Mid: 10am -...

  • Reservations Agent

    2 weeks ago

    Harrogate, United Kingdom Valor Hospitality Europe Full time

    Reservations Agent - Harrogate 25,116.00 Per Annum, 12.07 Per Hour / 40 Hours Per Week.The RoleAs Reservations Agent you'll be on the front line, delivering on our mission!You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.What'll make you a great fit for us?Do you eat, sleep...

  • Reservations Agent

    5 hours ago

    Sheffield, South Yorkshire, United Kingdom Venue Options Limited Full time

    New Year, New Job!Venue Options is a highly successful corporate booking agent, specialising in accommodation, meetings, conference, events and rail reservations. Further growth see's us once again looking to expand our team.In thisrole from our site on the outskirts of Sheffield (close to Junction 33 of the M1), you would join a team of 20 other agents and...

  • Reservations Agent

    7 months ago

    Harrogate, United Kingdom THE LAWRANCE (HOTEL LIVING) LTD CONTRACT Full time

    **PREVIOUS HOTEL EXPERIENCE ONLY WITH A KNOWLEDGE OF REZ LYNX** The Lawrance luxury apartments offer a luxury self-catering experience that combines the service and quality of a boutique hotel with the freedom and privacy of apartment living. **We are looking for a bubbly enthusiastic reservationist to develop our business further and become part of our...

  • Reservations Agent

    3 days ago

    Harrogate, United Kingdom THE LAWRANCE (HOTEL LIVING) LTD CONTRACT Full time

    Previous Hotel Experience Please, Rate of pay dependant on experience, Previous knowledge with Hotel Booking Systems - ideally Rezlynx The Lawrance luxury apartments offer a luxury self-catering experience that combines the service and quality of a boutique hotel with the freedom and privacy of apartment living. We are in the process of changing the...

  • Africa Travel Safari Reservations Consultant

    7 months ago

    North West London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an ambitious and experienced **Africa Travel Safari Consultants (Reservations & Operations) **to join our clients busy and friendly team due to success and expansion. This successful, dynamic and well-established travel company offers inspirational holidays to Africa including the epic Kenya and Tanzania. This role is ideal for a travel...

  • Part Time Reservationist

    16 hours ago

    Harrogate, United Kingdom De Vere Full time

    IND01 **De Vere Horsley Estate**: Just outside Guildford, Horsley Estate is a truly beautiful and quirky hotel steeped in heritage and history. So it should be no surprise it’s been used as a filming location for famous TV dramas such as The Crown! Our team at Horsley Estate gets involved in brilliant colleague events and activities including the annual...

  • Estate Sales Coordinator

    7 months ago

    North Berwick, United Kingdom Archerfield Full time

    **We Play A Different Game** Delivering memorable, warm, and professional service to our members and guests is key to everything we do. To achieve this, we want to attract the very best people to work with us. Archerfield is one of Scotland’s leading destinations for golf, luxury stays, events and world-class spa treatments, with a range of accommodation...

  • Africa Safari Travel Specialist

    7 months ago

    North West London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced **Africa** **Safari Travel Specialist **to join our clients busy and friendly travel team, office based. This successful, dynamic and well-established travel company offers inspirational holidays to Africa including the enchanting Kenya and Tanzania. This role is ideal for a travel professional seeking career progression,...

  • New Home Sales Professional

    2 months ago

    Yorkshire and The Humber, United Kingdom Gleeson Homes Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Gleeson Homes. As a Sales Executive, you will be responsible for providing exceptional customer service and sales advice to our clients, working towards sales targets and administration of the sales process.The ideal candidate will have experience within...

  • Customer Experience Manager

    2 days ago

    South Yorkshire, United Kingdom Venatu Full time

    I am recruiting a really exciting position as Customer Experience Manager working for a well established house builder.There will be lots of travel with this position as you will be travelling between sites around Yorkshire and The Midlands, and workingThursday to Monday, 35 hours per week.The company offer 34 days holiday (inc. stats), and have a fantastic...