Internal Communications Manager

3 weeks ago

London, UK, United Kingdom Guy's & St Thomas Foundation Full time

Key Responsibilities:

Day to day delivery of Internal Comms projects & content:

  • Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy
  • Develop, deliver and evaluate annual internal communications and engagement plans
  • Provide strategic communications input on people-related projects including activities coming out of our new People Strategy
  • Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects
  • Develop approaches to measure the success of internal communications, and report on results
  • Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments
  • Manage strategic and prioritise internal communications projects
  • Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns
  • Support engagement processes with staff across all areas of the organisation
  • Maintain and evolve internal comms channels including our intranet
  • Support communications to staff in the event of a crisis or urgent event
  • Manage all costs relating to internal communications
  • Develop our internal tone of voice based on our brands’ personalities and values
  • Draft and/or edit all written internal communications to high standards.
  • Work with corporate comms and content leads to develop engaging content across a multiple of channels
  • Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff
  • Execute and commission communications products in a variety of formats
  • Build strong and trusted relationships with colleagues across the organisation
  • Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum
  • Successfully work with senior leadership team
  • Support efforts to drive the success of the corporate communications team, processes and ways of working
  • Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas
  • Project Management of different projects in an effective way
  • Comfortable flexing between strategic thinking and day-to-day delivery
  • Confident working with senior leadership and managing stakeholders
  • Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations
  • Excellent at building relationships, collaborative with a win-win approach to negotiating
  • Comfortable with emerging ways of working, and working across teams
  • Ability to brief and manage external agencies – including collating & managing feedback
  • Leading communications to support organisation growth or change and new ways of working (desirable)
  • Designing and delivering successful engagement activities
  • Managing multiple tasks and projects, troubleshooting where needed
  • Strong understanding of the role of internal communications in building and nurturing organisational culture and performance
  • Using content and multiple channels strategically to inform and engage staff
  • Strong understanding of translating a brand into effective content for internal audiences
  • Producing a range of content formats including photography and film
  • Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement
  • Experience working closely with People/ People & Culture/ HR teams and other stakeholders
  • Experience in delivering communications in a change context or working through organisational change
  • Experience of line management

Knowledge and qualifications:

  • Proficient in MS Office Suite in particular PowerPoint
  • Good working knowledge of SharePoint
  • Understanding and experience of implementing HR policies and practices
  • Good working knowledge of Mail-Chimp or similar mass mailing platform
  • Good working knowledge of metrics for internal communications and engagement
  • Good working knowledge of internal communications relating to diversity, equity and inclusion work
  • Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team

Abilities and Attributes:

  • Proactive, solutions-focused and able to work well under pressure and manage multiple projects
  • Experienced in managing internal comms in NFP or Commercial Business
  • Can do-attitude and hands-on approach
  • Committed to continued learning and improving
  • Interest in trends and technological advances that support internal comms
  • Commitment to championing audience needs and acting on feedback
  • Committed to embedding diversity, equity and inclusion in everything we do

Benefits:

  • Up to 12% employer pension contributions
  • Annual personal development budget
  • Annual health and wellbeing personal allowance
  • Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
  • Health and wellbeing programme that offers optional free yearly health check-ups.
  • Support for healthy eating via fruit bowls and onsite lunch facilities.
  • Agile working, flexible hours, and supportive IT kit.
  • Shower facilities and bike lock area.
  • Generous annual leave (27 days + bank holidays)
  • Subsidies for glasses
  • Employee Assistance Programme

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