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UK Customer Support Engineer

2 months ago

England, UK, United Kingdom Henderson Scott Full time

Job Title: Customer Support Engineer (UK Based, Remote)

Company Overview: Join an innovative and fast-growing cybersecurity vendor dedicated to providing cutting-edge solutions that protect organizations from digital threats. As our client expand their global footprint, they are seeking a talented and experienced Customer Support Engineer to join their UK team. This is a remote position based in the UK, offering a unique opportunity to work with advanced technologies and support a diverse customer base.

Position Overview: We are looking for a skilled Customer Support Engineer with a passion for solving complex technical issues and a strong customer-focused mindset. In this role, you will provide exceptional technical support to our clients customer base, ensuring they have the tools and knowledge needed to maximize the value of the solutions. You will work with customers on a daily basis, helping them troubleshoot issues and optimize their use of the products.

Key Responsibilities:

  • Provide high-quality technical support to customers via email, phone, and remote sessions, addressing queries and resolving issues related to our clients cybersecurity solutions.
  • Utilise SQL, Python/Java scripting, and Unix knowledge to diagnose and solve technical problems.
  • Work with cloud architecture components, including Amazon Web Services (AWS), Containers/Docker, OpenStack, Postgres, and Kafka, to assist customers with deployment and troubleshooting.
  • Collaborate with internal teams, including product development and engineering, to provide feedback on customer issues and improve product performance and future development

Requirements:

  • 3+ years of experience as a customer-focused support engineer, ideally within the cybersecurity industry.
  • Solid technical skills, including proficiency in SQL, Python/Java scripting, and Unix.
  • Familiarity with SIEM tools such as ArcSight, Splunk, and others.
  • Knowledge of cloud architecture, including AWS components, Containers, OpenStack, Postgres, Kafka etc.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication skills, with the ability to explain technical concepts to non-technical customers.
  • Ability to work independently and remotely, with strong time management and organisational skills.
  • A proactive and customer-focused attitude, with a commitment to delivering exceptional support.
  • Any experience with mobile apps, mobile architectures, and MDM solutions like MS-Intune, AirWatch, MobileIron or Citrix would be highly useful

Benefits:

  • Competitive salary and performance-based bonuses.
  • Remote working flexibility with a UK-based team.
  • Opportunities for professional growth and development in a rapidly expanding company.
  • Comprehensive benefits package, including healthcare and pension.