Assistant Property Manager

2 months ago

UK, UK, United Kingdom KMK Recruitment Full time

We have a fantastic opportunity for a Residential Assistant and Helpdesk Coordinator to join a Property Investment Firm based in South West London, to help manage their portfolio of properties which include residential, retail, restaurant and office properties. This is a great opportunity for someone who has first class communication and organisational skills, ideally within the property sector. You will provide a positive and proactive response to both clients and contractors alike.


In this role you will providing a professional, responsive, and efficient helpdesk to all customers and contractors, including: -

  • Maintaining regular communication and updates internally and externally
  • Managing and coordinating contractors – driving actions/jobs to swift resolution
  • Ensuring maintenance and compliance documentation is up to date in the system - escalating any issues or delays to appropriate manager
  • Providing weekly reactive job reports to the property team detailing job status and updates –


You will also assist the residential team with routine tasks, including but not limited to:

  • Inputting leases on to the system for all new lets and renewals. –
  • Drafting and sending out tenancy documents.
  • Managing the tenancy credit referencing process.
  • Managing the residential welcome processes, including but not limited to welcome packs, meeting tenants to provide introductions, deposit administration, utilities mgmt etc.
  • Managing the residential exit processes, including but not limited to post tenancy checks, organising cleaning and inventories, using deposit breakdowns and administration etc.
  • Liaising with tenants, letting agents and other third parties
  • Managing vacant unit post and associated utility changes.
  • Ensuring property and compliance data is kept up to date on central systems including customer details, lease information, suppliers and contractors, in accordance with Data Protection guidelines.
  • Managing the key process and access cards for agents, customers, and contractors.
  • Assisting the team with collection of arrears and account queries as required. - General data entry including uploading commercial valuations / ERV’s onto the database.
  • Organising meetings, including arranging refreshments, managing ICT requirements etc. –
  • Setting agendas and attending relevant meetings to take minutes and drive actions.
  • Manage and update processes where required to ensure they are up to date, correct, fit for purpose, and compliant according to best practice and legislation.
  • Daily administration tasks for the wider property team; fielding calls, diary management, filing, data entry, mail merges, photocopying, scanning, binding, laminating, mailings/posting etc


There is a small team of c25 who exemplify the company’s values; Integrity, Enterprise, Excellence and Inclusion.


The person;


The ideal person will be working towards, or interested to work towards RICS, IRPM, ARLA or equivalent, have at least two years’ experience running a busy property helpdesk and supporting residential property management. Strong practical knowledge of the end to end letting process and the associated legislations and best practice – good technical knowledge and understanding of leases.


You will boast first class communcaiton skills and enjoy building relationships at all level, you will have a positive apporach to all you and enjoy providing a first class services.


This role will offer a flexible working program with 3 days in the office and 2 days at home. A competitive salary, benefits will include Pension, Private healthcare, Life assurance Gym & Spa membership, but most importantly an inclusive and friendly place to work.

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