Account Manager

2 weeks ago


UK, UK, United Kingdom A global leader in business process management Full time

About the Company:

We are seeking to hire a Senior Manager /Manager : BPO/BPS/BPM Services Sales to manage and expand the footprint of our global clients' Business Process Management/Outsourcing across existing client accounts.



BPO /BPM/BPS services sales experience is non negotiable ( A BPM expert within the IT operations and outsourcing is the focus )


BFSI vertical experience is preferred , but not mandatory.



Responsibilities:

  • Experience within Financial Services /banking sector is preferred.
  • Stakeholder management is required.
  • Account management experience required.
  • Must possess a strong understanding of the financial industry, including the latest trends and technologies.
  • Managing a portfolio of client accounts and monitoring the ongoing activities related to them.
  • Meeting with clients to discuss their evolving needs and to assess the quality of the company’s relationship with them.
  • Developing and implementing strategies for maintaining and growing existing client relationships.
  • Using an understanding of the client’s needs and objectives to propose suitable financial products and services.
  • Collaborating with the sales team to ensure that the financial products and services meet the client’s expectations.
  • Ensuring the delivery of monthly, quarterly or annual sales goals and revenue target.
  • Handling and resolving client complaints and ensuring client satisfaction.
  • Coordinate with internal teams to ensure timely and successful delivery of our solutions that meet clients’ needs.
  • Preparing reports of account activity, expenditures, profit and loss, and other performance metrics.
  • Conduct regular client reviews and identify opportunities for upselling and cross-selling.
  • Ability to manage multiple accounts effectively and efficiently.
  • Knowledge of CRM software and MS Office (particularly MS Excel).



Required Skills:

  • Financial Services/ Banking/Bank shared service or insurance company Business Process Outsourcing /Business Process Management Account Management profiles.
  • IT and Outsourcing background Sales and Account Management BPM industry.
  • Based in the United Kingdom; Open to travel as and when required.



Location: Anywhere in the UK; Open to travel as and when required.


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