Administrative Officer

2 weeks ago


Watford UK, Hertfordshire, United Kingdom Aria Finance Full time

You will be responsible for supporting the BTL & Commercial department and advisors, covering all key administration to achieve required business levels and completions


Key Accountabilities

  • Ensure SLA’s are maintained and exceeded
  • Assisting team members to manage their caseloads in busy times and in times of absence
  • Maintain full records on systems, including clear and concise notes
  • Adherence to procedure manuals and policies
  • Adhere to SLA’s in order to provide the best service to the customer
  • Harness the power of technology to streamline processes
  • Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

General administration duties including:

  • CRM data entry and dealing with new business enquiries
  • Credit reporting and land registry searches
  • Compiling indicative terms to send to clients and brokers
  • DIP/AIP submissions to lenders
  • Customer fact finding for application forms
  • Registering and marking on daily post
  • Instructing valuations and chasing inspection dates and reports
  • Chasing solicitors and lenders for daily/weekly updates


Skills & Competencies

  • Good communication skills essential for dealing with brokers, borrowers and lenders
  • Excellent telephone manner
  • Proactive
  • Organised
  • Problem solver
  • Approachable
  • Self sufficient


Knowledge & Qualifications

  • Experience of residential / commercial broking/packaging/lending desirable but not essential
  • CeMap qualified preferential but not compulsory,


Personal Attributes

  • Good communication skills
  • Flexible
  • Team Player
  • Approachable and self- motivated
  • Proactive and able to identify and highlight areas of improvement

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