Customer Service Co-ordinator
3 days ago
Customer Service Co-ordinator | Burton | Office based | Full Time
Our client is a specialist providers of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.
What can you expect in return?
- Market benchmarked competitive salary
- Fantastic enhanced private pension
- Private Medical Insurance
- 25 days holidays plus bank holidays (these increase with the length of service)
- Non Contractual company bonus
- Lots of other benefits recently introduced to the company like tech scheme, retail discounts, Costco membership, weekly fruit delivery in the offices
- Plus other company-wide initiatives in personal growth and development
Are you the right person for the job?
- Construction/Hire/Builders Merchant Experience
- Problem Solving Abilities
- Customer service skills
- Leadership – Builds confidence and respect of others. Demonstrates supportive and positive behaviours.
- Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
- Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
- Anticipates and meets the needs of customers and appropriately responds to them. Demonstrates a personal commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service to all customers
- Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterised by pride, trust and commitment.
- A willingness to learn and succeed. A desire to improve and develop their design skills.
- Improve your design capabilities and attend any training
- Competent in the use of Microsoft Office products, especially Word & Excel
What will your role as a Customer Service Co-ordinator look like?
- Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
- Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- To ensure that all work is executed in line with Company policies and procedures
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
- Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
- Arrange the on and off-hire of equipment as requested by customers
- Check availability of equipment from within stockholding and/or supply chain
- Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
- Process on hire and sale orders through the Company’s computer system
- Process off-hire instructions through the Company’s computer system
- Process equipment returns through the Company’s computer system
- Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail/accuracy at all times
- Take ownership of and deal with / resolve customer queries in a professional manner
- Pro-actively promote the company at all times
- Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
- Ensure all activities are executed following the Company’s Health, Safety, Environmental and Quality procedures
- General administration, including but not limited to incoming/outgoing posts, filing, purchasing, etc.
- Undertake office Reception duties as and when required
- Undertake telephone Switchboard duties as and when required
- Perform any other duties as may be reasonably requested by the UK Operations Manager
What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you
-
Project Co-ordinator
19 hours ago
UK, UK, United Kingdom Beaumont Wood Ltd Full timeJoin a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or we would welcome job changers who wish to develop into this...
-
Airfreight Import Co-ordinator
4 weeks ago
UK, UK, United Kingdom PSA BDP Full timeAbout PSA BDP:PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...
-
EPOS Administrator
1 month ago
Burton Upon Trent, UK, UK, United Kingdom Punch Pubs & Co Full timeJoin our award-winning pub family!Role PurposeWorking within our awesome Finance team, the purpose of the role is to provide robust administrative and analytical support for ePOS till system updates and queries.AccountabilitiesNew MP site rules and liaise with nGen (ePOS supplier) to ensure the product range is loaded correctlyPrice changes, product...
-
EPOS Administrator
4 weeks ago
Burton Upon Trent, UK, UK, United Kingdom Punch Pubs & Co Full timeJoin our award-winning pub family!Role PurposeWorking within our awesome Finance team, the purpose of the role is to provide robust administrative and analytical support for ePOS till system updates and queries.AccountabilitiesNew MP site rules and liaise with nGen (ePOS supplier) to ensure the product range is loaded correctlyPrice changes, product...
-
Account Co-Ordinator
1 month ago
UK, UK, United Kingdom M Group Services Full timeA bit about the role…We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the Co-ordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and...
-
Service Desk Analyst
1 month ago
Burton Upon Trent, UK, UK, United Kingdom Punch Pubs & Co Full timeJoin our award-winning pub family!Role PurposeWorking with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process...
-
Service Desk Analyst
4 weeks ago
Burton Upon Trent, UK, UK, United Kingdom Punch Pubs & Co Full timeJoin our award-winning pub family!Role PurposeWorking with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process...
-
London, UK, UK, United Kingdom Handle Recruitment Full timeReady to drive membership and event success in the professional membership body sector? Join our client on a temp to perm basis as a charismatic and confident Membership and Events Co-ordinator in central London.Support our client's Membership and Events team to develop, promote, and deliver all company events and corporate membership initiatives. Be the...
-
Reception and Support Services Assistant
4 weeks ago
UK, UK, United Kingdom Derivco Full timeAt Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa,...
-
Demand Planning Manager
1 month ago
UK, UK, United Kingdom Moët Hennessy Full timeThe Demand planning manager supports the commercial planning team to create one set of constrained demand plan for the next 12 months with supply information from the logistics/supply team within the operations. The Demand Planning Manager constructively challenges sales/marketing/finance to achieve accurate and robust forecasts. With the forecasts, the...
-
Service Manager
18 hours ago
UK, UK, United Kingdom Protyre Autocare Full timeProtyre is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking an experienced and technical Automotive Centre Manager to join our growing team.The Centre Manager will be responsible for delivering the company business objectives through effective management and co-ordination of the...
-
People Business Partner
1 month ago
UK, UK, United Kingdom Southern Co-op Full timeWe’re looking for a People Business Partner to lead our people strategy, champion our culture & values and enable our colleagues to achieve their highest potential. You’ll be a strategic advisor, coach and change agent, providing data driven insights and expertise that supports our plans in a fast-paced growing business. In this role you’ll work in a...
-
People Business Partner
4 weeks ago
UK, UK, United Kingdom Southern Co-op Full timeWe’re looking for a People Business Partner to lead our people strategy, champion our culture & values and enable our colleagues to achieve their highest potential. You’ll be a strategic advisor, coach and change agent, providing data driven insights and expertise that supports our plans in a fast-paced growing business. In this role you’ll work in a...
-
Project Manager Lead
1 week ago
UK, UK, United Kingdom SGS & Co Full timeSGS & Co is a global brand impact group delivering speed and quality through innovation and insights, to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the...
-
Call Sales Representative
2 weeks ago
UK, UK, United Kingdom The Turmeric Co. Full timeJOB SUMMARY The Sales Representative - Outbound Caller at The Turmeric Co. is responsible for reaching out to potential customers, generating leads, and driving sales of our innovative turmeric-based products. This role is pivotal in expanding our customer base and enhancing the customer experience through effective communication and persuasive selling...
-
London, UK, UK, United Kingdom Fastmarkets Full timeAbout FastmarketsFastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working...
-
London, UK, UK, United Kingdom Fastmarkets Full timeAbout FastmarketsFastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working...
-
Senior Manager
1 month ago
UK, UK, United Kingdom SGS & Co Full timeSGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the...
-
Senior Manager
4 weeks ago
UK, UK, United Kingdom SGS & Co Full timeSGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the...
-
Technical & Implementation Lead
2 weeks ago
UK, UK, United Kingdom SGS & Co Full timeSGS & Co is a global brand impact group delivering speed and quality through innovation and insights, to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the...
