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Service Improvement Manager

2 months ago

Birmingham UK, West Midlands, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

Service Improvement Manager


Exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups. Working as a Service Improvement Manager, you’ll be responsible for driving continuous improvement to support service excellence for a large and complex Government contract.


The role:


  • Manage and keep up to date all information and data on the obligations under the large contract in place with Government
  • Effective use of Management Information and data to help shape continuous improvement in service delivery, with ability to spot opportunities to improve and upgrade
  • Focus on quality of service, efficiencies, cost reduction, improving outcomes, collecting feedback to action and delivering social value
  • Managing change projects / improvement projects, including impact assessments, risk, pilot proposals, trials, evaluation methods and tools
  • Present proposals that alter elements of the service in order to achieve continuous improvement, as part of the contractual obligations
  • Help manage projects and update RAID logs on project progress
  • Research into new systems and innovations that can support improvement and service delivery


Skills & Experience Required:


  • PRINCE 2 qualification
  • Knowledge and understanding of a range of performance improvement tools and techniques at the level necessary to inform and conduct effective impact assessments of proposed policy and service change initiatives
  • The ability to think critically and be a solutions focussed
  • Demonstrable experience in contributing to the design and delivery of end to end change management processes, including the implementation of new services within a large prime contract delivery model within quality, time and cost limits
  • Negotiation and influencing skills to manage dissent, encourage participation and overcome barriers
  • Excellent organisational skills, attention to detail, effective time management and the ability to manage competing priorities to respond to tight deadlines
  • Strong data management and IT skills with experience of Microsoft Word, Excel, PowerPoint, Outlook and database systems