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Facilities Assistant

1 month ago

UK, UK, United Kingdom Macro Full time

Facilities Assistant Ref: 32151 Reigate United Kingdom


The Opportunity


We are seeking a highly organized and dedicated Facilities Assistant to join our team. As a Facilities Assistant, you will play a crucial role in ensuring the smooth operation of our facilities and providing a comfortable environment for our staff and visitors. Your attention to detail and ability to prioritize tasks will be instrumental in maintaining a clean and well-maintained facility.


Main Responsibilities


Support senior colleagues to deliver initiatives and projects as required.

Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.


Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements.


Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.


May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery.


May be required to raise invoices and manage payments.


Provide and manipulate data for statistical purposes and run and present standard reports.


Assist in undertaking research and analysis of information and prepare reports in prescribed formats.


Prepare and dispatch a range of correspondence/ documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.


Uphold the values and behaviours of the organisation.


Work inclusively, with a diverse range of stakeholders and promote equality of opportunity.


Maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others.


Have regard to and comply with safeguarding policy and procedure as appropriate.


Understanding of and commitment to delivering an excellent customer focused service.


Ability to communicate effectively with a range of people, including staff, visitors and contractors.


The ideal candidate will have:


GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level.


Willingness to undertake professional/vocational study where appropriate.

Basic understanding of the relevant area of work.


Good written and oral communication skills with the ability to build sound relationships with customers.


Good IT skills including database management systems, email and MS Office.


Ability to work with others to improve customer service.


Good administrative, analytical and organisational skills.


Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.


A methodical approach to information gathering, recording and reporting.


Previous relevant work experience in an environment supporting staff and/or public.



Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.