Air Operations Coordinator

3 weeks ago


UK, UK, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE


To book and issue all scheduled airline and low-cost tickets adhering to airline contract/fare rules and deadlines. Answer telephone calls and emails from both internal and external customers, booking flights or resolving flight discrepancies.


POSITION RESPONSIBILITIES:


  • Issuance of all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35/Cat 25 & published fares as per airline contracts. AMADEUS GDS
  • Ensuring all deadlines are met regarding ticketing time limits and that tickets are issued according to required timelines.
  • Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised.
  • Issuance of tickets at the lowest cost to maximise revenue.
  • Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing.
  • Providing assistance for all ticketing contract related queries and solving any related issues
  • Recalculate fares and reissue tickets on an ad-hoc basis to meet the changing needs of the customer.
  • Liaising with internal agents, and vessels providing assistance with booking adjustments
  • Manage and action all emails in rotation with other team members within agreed service standards.
  • Handling telephone queries from internal agents, direct guests and travel agents within agreed service standards
  • Booking flights with best connections including low-cost allocations, low-cost ad-hoc and scheduled carriers
  • Liaising and assisting colleagues with excess workload within the Air Department
  • Perform regression & user acceptance testing for all Air related applications.
  • Staff travel ticketing and support via Concur Travel – SABRE GDS


NATURE AND SCOPE:


  • Ensuring 100% accuracy to ensure ADMs are minimised.
  • Keeping up to date with contract amendments
  • Crisis management with operational hazards such as airline strikes
  • Dealing with the pressure of a busy environment
  • Providing excellent customer service in line with our Guests First policy


KNOWLEDGE & SKILLS:


  • Experience in issuing airline tickets on a wide variety of scheduled & Low-cost airlines
  • Proficient knowledge in flight routings, general ticketing standards, major
  • gateways & hubs.
  • Thorough knowledge and experience of Amadeus cryptic GDS (essential)
  • Experience of Sabre cryptic GDS in addition to Amadeus is desirable.
  • Strong analytical skills to research and resolve discrepancies.
  • Excellent organisational skills with the ability to prioritise workload and deliver to tight deadlines.
  • Ability to work under pressure and use own initiative.
  • Good written and verbal communication skills
  • Second language an advantage, German (preferred)
  • Good telephone manner
  • Self-motivated (essential)
  • Flexible in working hours and a good team player.
  • Computer literate – Word, Excel and Outlook


QUALIFICATIONS (or EQUIVALENT):


  • Fares and ticketing 1 & 2 qualifications or 1-2 years of experience in a similar role


COMPANY BENEFITS:


  • Free car parking nearby
  • 6 weeks - paid sickness
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts
  • Private Medical Scheme
  • Pension up to 5% matching facility
  • Discounted cruise Program *subject to service


**If you do not hear back from us within 4 working weeks of sending us your application, it means that on this occasion you have been unsuccessful.**



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