![Norwegian Cruise Line Holdings Ltd.](https://media.trabajo.org/img/noimg.jpg)
Air Operations Coordinator
3 weeks ago
BASIC PURPOSE
To book and issue all scheduled airline and low-cost tickets adhering to airline contract/fare rules and deadlines. Answer telephone calls and emails from both internal and external customers, booking flights or resolving flight discrepancies.
POSITION RESPONSIBILITIES:
- Issuance of all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35/Cat 25 & published fares as per airline contracts. AMADEUS GDS
- Ensuring all deadlines are met regarding ticketing time limits and that tickets are issued according to required timelines.
- Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised.
- Issuance of tickets at the lowest cost to maximise revenue.
- Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing.
- Providing assistance for all ticketing contract related queries and solving any related issues
- Recalculate fares and reissue tickets on an ad-hoc basis to meet the changing needs of the customer.
- Liaising with internal agents, and vessels providing assistance with booking adjustments
- Manage and action all emails in rotation with other team members within agreed service standards.
- Handling telephone queries from internal agents, direct guests and travel agents within agreed service standards
- Booking flights with best connections including low-cost allocations, low-cost ad-hoc and scheduled carriers
- Liaising and assisting colleagues with excess workload within the Air Department
- Perform regression & user acceptance testing for all Air related applications.
- Staff travel ticketing and support via Concur Travel – SABRE GDS
NATURE AND SCOPE:
- Ensuring 100% accuracy to ensure ADMs are minimised.
- Keeping up to date with contract amendments
- Crisis management with operational hazards such as airline strikes
- Dealing with the pressure of a busy environment
- Providing excellent customer service in line with our Guests First policy
KNOWLEDGE & SKILLS:
- Experience in issuing airline tickets on a wide variety of scheduled & Low-cost airlines
- Proficient knowledge in flight routings, general ticketing standards, major
- gateways & hubs.
- Thorough knowledge and experience of Amadeus cryptic GDS (essential)
- Experience of Sabre cryptic GDS in addition to Amadeus is desirable.
- Strong analytical skills to research and resolve discrepancies.
- Excellent organisational skills with the ability to prioritise workload and deliver to tight deadlines.
- Ability to work under pressure and use own initiative.
- Good written and verbal communication skills
- Second language an advantage, German (preferred)
- Good telephone manner
- Self-motivated (essential)
- Flexible in working hours and a good team player.
- Computer literate – Word, Excel and Outlook
QUALIFICATIONS (or EQUIVALENT):
- Fares and ticketing 1 & 2 qualifications or 1-2 years of experience in a similar role
COMPANY BENEFITS:
- Free car parking nearby
- 6 weeks - paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts
- Private Medical Scheme
- Pension up to 5% matching facility
- Discounted cruise Program *subject to service
**If you do not hear back from us within 4 working weeks of sending us your application, it means that on this occasion you have been unsuccessful.**
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