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Help Desk Support Analyst
4 months ago
Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service.
Key Responsibilities:
- first-level contact and problem resolution for all users with software and application problems.
- as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- unresolved calls to appropriate support team member.
- incident resolutions and maintain logs of the issues handled or escalated.
- with vendor support contacts to resolve technical issues within the desktop environment.
- procedures and standards to improve the efficiency and effectiveness of the help desk.
The right person will have a good mix of:
- minimum of 2 years' experience in a helpdesk or technical support role.
- track record in supporting customers/clients effectively.
- problem-solving skills and a strong customer-oriented focus.
- proactive approach to preventing and resolving issues.
- communication and interpersonal skills, with a flair for dealing with various levels of technical users and clients.
To discuss in detail, please apply today
