IT Support Specialist

4 days ago


Brentwood, Essex, United Kingdom Bench IT Full time
Job Title: 1st and 2nd Line Service Desk Engineer

We are seeking a skilled IT Support Specialist to join our team at Bench IT. As a 1st and 2nd Line Service Desk Engineer, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Provide remote and desk-side support to clients
  • Own and resolve IT Support issues, aiming to resolve as many calls as possible
  • Escalate calls internally and with third parties as needed
  • Develop new skills through formal training and on-the-job experience
Requirements:
  • At least 2 years' experience in a 2nd line IT Support role
  • Excellent customer service and communication skills
  • Ability to prioritize workload and manage time effectively
  • Keen interest in IT Support and willingness to learn
Technical Skills:
  • Microsoft Windows 10
  • Microsoft Office, including Outlook
  • Microsoft 365
  • Microsoft Exchange
  • Microsoft SharePoint
  • Active Directory
  • VMWare
  • Networking
  • TCP/IP

The role will be based primarily in Brentwood with travel to the City of London office. We offer a dynamic and supportive work environment, and the opportunity to develop your skills and career with a leading professional services company.



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