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ICT Support Specialist

2 months ago

Brentwood, Essex, United Kingdom Lancashire Constabulary Full time
About the Role

Lancashire Constabulary's ICT Department is seeking a highly skilled ICT Service Desk Analyst to join their team at Hutton Headquarters. The successful candidate will be responsible for delivering high-quality ICT customer support and service to Constabulary staff, ensuring service delivery is aligned to operational and customer needs.

Key Responsibilities
  • Incident Management: Identify and record all ICT incidents, service requests, and change requests onto the Service Desk System.
  • Problem Resolution: Provide 1st line resolutions/updates in response to ICT incidents and requests, where applicable, and assign and allocate 2nd line fixes to the relevant areas of business.
  • Access Control: Control the authorisation, allocation, and maintenance of appropriate access rights to networks, systems, applications, data, email facilities, and internet/intranet facilities in line with Force policies and the principles of the Data Protection and Computer Misuse Acts.
  • Service Delivery: Provide high-quality service delivery and customer satisfaction within the Service Desk.
  • Incident Notification: Notify the Service Desk Team Leader of any major incidents/disruption to services, so that appropriate action may commence.
  • Collaboration: Liaise and consult with other areas/teams across ICT when investigating problems and developing solutions, in order to minimise disruption to users and the force.

Please note that as a condition of your appointment, you must undergo and pass RV Vetting.

Further details of the requirements and duties of the post can be found on the attached Role Profile.