ICT Support Specialist

1 month ago


Brentwood, Essex, United Kingdom Lancashire Constabulary Full time

Lancashire Constabulary's ICT Service Desk Team is seeking a skilled ICT Support Specialist to be based at Hutton Headquarters. The site is easily accessible by public transport and offers free car parking on site.

The primary objective of this role is to deliver high-quality ICT customer support and service to Constabulary staff, ensuring service delivery aligns with operational and customer needs. Key responsibilities include:

  1. Identifying and recording all ICT incidents, service requests, and change requests onto the Service Desk System.
  2. Providing 1st line resolutions or updates in response to ICT incidents and requests, where applicable, and assigning and allocating 2nd line fixes to relevant areas of business.
  3. Controlling the authorisation, allocation, and maintenance of appropriate access rights to networks, systems, applications, data, email facilities, and internet/intranet facilities in line with Force policies and the principles of the Data Protection and Computer Misuse Acts.
  4. Delivering high-quality service delivery and customer satisfaction within the Service Desk.
  5. Notifying the Service Desk Team Leader of any major incidents or disruption to services, enabling appropriate action to commence.
  6. Liaising and consulting with other areas/teams across ICT when investigating problems and developing solutions to minimise disruption to users and the force.
  7. Providing appropriate advice and guidance to customers, stakeholders, and colleagues regarding 1st line resolutions.

Please note that as a condition of your appointment, you must undergo and pass RV Vetting.

Before completing the online application, we recommend reading the attached Information and Guidance documents.



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