Technical Support Specialist

13 hours ago


Brentwood, Essex, United Kingdom nGeneration Full time

We are seeking a skilled Technical Support Specialist to join our team at nGeneration. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices.

Job Description:

The successful candidate will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

Duties:

  1. Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
  2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
  3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

Requirements:

  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • UK Manual Driving Licence (required)

Benefits:

  • Training: We believe in continuous learning and growth.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees.
  • 28 Days Annual Leave: We understand the importance of work-life balance.

nGeneration offers a comprehensive range of benefits, including training opportunities, annual performance bonuses, and 28 days of annual leave. The salary for this role is estimated to be around £27,057 per annum, including an on-call supplement.



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