Front of House Team Member

6 months ago

London, UK, United Kingdom City Cruises UK Full time

This is a full-time permanent role paying an hourly rate of £11.44 per hour plus tips.

  • The successful candidate must be available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
  • Able to work for extended periods of time without sitting - You will be working on a boat.


**Post holders will be required to serve alcohol and must therefore be over 18**


City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

The Team Member will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.


Essential Duties & Responsibilities

  • Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
  • Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
  • Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
  • Actively seeking customer feedback to improve the service Collaborate with other team members to ensure that orders are completed accurately and in a timely manner
  • Understands and adheres to proper food handling, safety and sanitation standards
  • Ability to follow all Company Operation policies and procedures
  • Maintains a professional appearance and grooming standards
  • Capability to handle multiple tasks with effective follow-through
  • Exhibits a cheerful and helpful demeanour
  • Demonstrates a complete understanding of our menu items and can explain them to guests accurately
  • To assist with promotional activity to attract prospective customers
  • Ensure any wastage is minimized and accurately reported to the supervisor
  • Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
  • Maintain the cleanliness and safety of all common areas
  • Will be required to carry stock from storage area onto boats


Requirements & Qualifications

  • Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
  • Excellent time management capabilities
  • Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
  • Health & Safety awareness combined with Food Safety & Hygiene standards
  • Previous experience in Restaurant/ Conference & Banqueting background
  • Flexible “can do” approach with the ability to stay calm and work well under pressure
  • Solutions orientated and focused to resolve any complaints in a calm and professional manner


Desirable though non-essential

  • Ability to speak a second language
  • Relevant industry/customer service-related qualification

  • Front of House Coordinator

    4 weeks ago

    London,, UK, United Kingdom KMK Recruitment Part time

    Front of House Coordinator required to join an award-winning consultancy who provided advice on pensions, investments, insurance, energy, health analytics and employee benefits to FTSE100 & 250 firms. Working for a well established and growing company, with over 1000 people internationally, this is a great opportunity to work with a company who really invest...

  • Front of House Coordinator

    1 month ago

    London,, UK, United Kingdom May & Stephens Full time

    Front of House Coordinator£30,000North LondonAn interesting and varied opportunity with our client a Media, Film and TV Production company based in central London.You will represent the business and be a key coordinator in all aspects of business operations reporting to the Head of Operations.This will require a competent, positive can-do personality, super...

  • junior front of house manager

    2 weeks ago

    London, UK, United Kingdom wagamama Full time

    junior front of house manager | full time three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. with over 165 restaurants, we are looking for a junior front of house manager to join us on our continuous journey to nourish us all from bowl, to soul ...

  • Receptionist

    4 weeks ago

    London,, UK, United Kingdom Front of House Recruitment Full time

    Corporate ReceptionistHotel Receptionists & Cabin Crew welcome to apply!!London£33k to £40k salaryLondon Global Law FirmCorporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support...

  • Corporate Receptionist

    2 months ago

    London,, UK, United Kingdom Front of House Recruitment Full time

    Corporate ReceptionistHotel Receptionists & Cabin Crew welcome to apply!!London£33k to £40k salaryLondon Global Law FirmCorporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support...

  • Front Office Receptionist

    6 days ago

    London,, UK, United Kingdom Randstad UK Full time

    Front of House ReceptionistLocation: Farrer & Co., LondonPosition Type: Contact - 3 months with potential to go permanentSalary: CompetitiveAbout Farrer & Co.Farrer & Co. is a distinguished and historic law firm with over 300 years of excellence in providing legal services to an esteemed client base, including renowned public figures, celebrities, and the...

  • Front Office Supervisor

    3 weeks ago

    London, UK, United Kingdom The Ned Careers Full time

    Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.As Front Office Supervisor you’ll work alongside and oversee the...

  • Front of House Operational Support

    2 months ago

    London,, UK, United Kingdom Big Sky Studios Full time

    OVERVIEW OF THE ROLETHIS ROLE INCLUDES DRIVING LUTON VANS AND SIMILAR AND TOWING HEAVY LOADS (AIRSTREAM). EXPERIENCE IN BOTH IS AN ABSOLUTE MUST HAVE FOR THIS POSITION.An opportunity has arisen for someone with great hospitality experience to become part of the Front of House team at a renowned and leading photography studio. This multi disciplined role will...

  • HR Director

    3 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament,...

  • Senior Front Office Developer

    2 weeks ago

    London, UK, United Kingdom Orbis Consultants London Full time

    Your Key responsibilities will be: The Design, Architecture and ongoing development of in-house Portfolio Management and Trading technology Collaborating with Front Office desks including Portfolio Managers, Researchers and Quants to gather requirements for building new in-house Front Office technology To succeed in this role, you will have: (Essential)...

  • Business Manager

    2 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament,...

  • Head of Client Services

    5 days ago

    London,, UK, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy Global Talent Solutions is looking for a seasoned Head of Client Services based in London in collaboration with a prominent auction house. The individual in this role is in charge of managing the Client Services department, which includes Front of House employees, Client Service Managers, and Client Service Administrators. In order to provide...

  • Senior Front End Developer

    3 weeks ago

    London, UK, UK, United Kingdom Spectrum IT Recruitment Full time

    Senior Front End Developer Wanted!Remote working with offices in London Global Software Development and ConsultancySalary circa £80k - £85k plus benefits including bonus We have a unique requirement for a Senior Front End Developer to work with a global fast growing technology company based in London offering remote working. Our client, a successful...

  • Reactive Works Supervisor

    2 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    Please note: this is a rolling recruitment campaign and applications will be sifted on a regular basis. UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of...

  • Security Support and Delivery Assistant

    3 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your...

  • Risk Assessment and Data Analyst

    2 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your...

  • Head of Governance and Assurance

    3 weeks ago

    London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your...

  • Leverage Finance Paralegal

    4 weeks ago

    London,, UK, United Kingdom Taylor Root Full time

    An international investment bank is seeking a skilled paralegal to join their dynamic legal team, working directly alongside front office business stakeholders.This permanent role is ideal for candidates with leverage finance experience gained at a top law firm or in-house legal team. Strong academics, along with an LPC or SQE 1 qualification, are highly...

  • Front Office Recruiter/Recruitment Specialist

    2 weeks ago

    London,, UK, United Kingdom Hudson RPO Full time

    If you are an experienced Front Office Recruiter working within the Banking or Financial Services sector, we have an exciting opportunity for you to join our team onsite with our prestigious client in London. As a Front Office Recruitment Specialist, you will focus on providing an exceptional recruitment service and building strong relationships with key...

  • Front Office Manager

    3 weeks ago

    East London, UK, United Kingdom Canary Riverside Plaza Hotel Full time

    A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.We are currently recruiting a dedicated and Guest FocusedFront Office Managerto be a part of our main Ambassador and Central Welcoming Gem of the Hotel, the Front Office Department.Set within the historic wharfs and quays...