Front of House Team Member

7 months ago

London, UK, United Kingdom City Cruises UK Full time

This is a full-time permanent role paying an hourly rate of £11.44 per hour plus tips.

  • The successful candidate must be available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
  • Able to work for extended periods of time without sitting - You will be working on a boat.


**Post holders will be required to serve alcohol and must therefore be over 18**


City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

The Team Member will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.


Essential Duties & Responsibilities

  • Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
  • Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
  • Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
  • Actively seeking customer feedback to improve the service Collaborate with other team members to ensure that orders are completed accurately and in a timely manner
  • Understands and adheres to proper food handling, safety and sanitation standards
  • Ability to follow all Company Operation policies and procedures
  • Maintains a professional appearance and grooming standards
  • Capability to handle multiple tasks with effective follow-through
  • Exhibits a cheerful and helpful demeanour
  • Demonstrates a complete understanding of our menu items and can explain them to guests accurately
  • To assist with promotional activity to attract prospective customers
  • Ensure any wastage is minimized and accurately reported to the supervisor
  • Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
  • Maintain the cleanliness and safety of all common areas
  • Will be required to carry stock from storage area onto boats


Requirements & Qualifications

  • Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
  • Excellent time management capabilities
  • Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
  • Health & Safety awareness combined with Food Safety & Hygiene standards
  • Previous experience in Restaurant/ Conference & Banqueting background
  • Flexible “can do” approach with the ability to stay calm and work well under pressure
  • Solutions orientated and focused to resolve any complaints in a calm and professional manner


Desirable though non-essential

  • Ability to speak a second language
  • Relevant industry/customer service-related qualification

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