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Customer service and admin assistant

3 months ago

London, UK, United Kingdom Edward Fleming Jewellery Design Full time

Company Description

Edward Fleming Jewellery is a jewellery designer and manufacturer based in Stratford, East London. We specialise in fine jewellery, engagement rings and wedding rings using ethically sourced materials.


Role Description

We are seeking a full-time Customer Service and Admin Assistant to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and handling any inquiries or concerns they may have. You will also assist with administrative tasks, such as managing orders, maintaining databases, and organizing appointments. This is a hybrid role, based in the London area, with flexibility for some remote work. We are looking for a career minded individual who sees their long term future in the jewellery industry.


Qualifications

  • Strong interpersonal skills and ability to build relationships with clients
  • Experience in customer service or customer support
  • Excellent communication skills, both written and verbal
  • Ability to prioritize and handle multiple tasks efficiently
  • Attention to detail and strong organizational skills
  • Proficiency in Microsoft Office suite and other relevant software
  • Experience in the luxury goods or jewelry industry is a plus