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Product Operations Specialist

4 months ago

London, UK, United Kingdom QA Full time

The Role: Product Operations SpecialistLocation: London, Hybrid 1- 2 days in the office Contract: Full-time, Permanent, 37.5 Hours per week Salary: Competitive

About the role:

We are looking for an experienced Product Operations Specialist who will develop an internal product communication strategy and create technical communication materials to maximize product understanding and usage. Working closely with the Product, Sales, Marketing, and Customer Success teams, they will ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.

A 'day in the life’ of a Product Operations Specialist:

  • Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.

  • Host and manage product events, workshops, demos and webinars for internal education on product features and updates.

  • Establish product communications schedule and maintain cadence for timely, effective communication of releases and updates.

  • Support the implementation and upkeep of product tools and compliance standards.

  • Provide necessary product information and materials to Sales, Marketing, Legal, Finance, Customer Success, and Support teams.

  • Monitor insights and performance metrics and the effectiveness of internal communication activities, recommending improvements as needed.

  • Work remotely with global teams across many time zones.

Your experience:

  • Minimum 3 years of experience in product marketing, product management, technical writing, UR/UX or a related field.
  • Experience in creating and executing communications strategies and processes.
  • Excellent writing and editing skills, with strong attention to detail.
  • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

Qualifications:

  • Ideally we would require a Bachelor's degree in marketing or equivalent, if not at least relevant experience in a similar role.
What We'll Do For You

Down time

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we’ll help with finance matters

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

If this is what you’re looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form.