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Product Operations Manager

3 months ago


London, UK, United Kingdom Reapit Full time

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.


In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.


Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.


What you’ll be doing

As Product Operations Manager at Reapit, you will be responsible for aligning roadmap collateral, being the custodian of agile practices, pricing strategies, and go-to-market coordination globally across the product organization. Additionally, you will align marketing activities to ensure a cohesive strategy and execution across the group. You will play a crucial role in driving product success by collaborating with senior leadership, optimizing processes, and ensuring cross-functional alignment.


Key Responsibilities

Strategic Planning and Execution:

  • Collaborate with senior product management and delivery leadership to define and implement product strategies.
  • Develop and maintain a global roadmap artefact that is a reflection of each individual product roadmap, in consultation with the respective Heads of Product Management.

Process Improvement:

  • Streamline and optimize product development processes to increase efficiency.
  • Implement best practices for product management, including agile methodologies.

Cross-functional Coordination:

  • Coordinate with engineering, marketing, sales, and customer support to ensure product success.
  • Facilitate communication and collaboration among different teams to ensure alignment.

Performance Monitoring:

  • Set and track key performance indicators (KPIs) for product performance.
  • Conduct regular reviews and analysis to assess product performance and identify areas for improvement.

Capital Allocation Management:

  • Provide the CPO with business assurance on the capital allocation model’s correct implementation across the group.

Customer Insights and Feedback:

  • Gather and analyze customer feedback to inform product development.
  • Conduct market research to understand customer needs and industry trends.

Risk Management:

  • Identify potential risks in the product lifecycle and develop mitigation strategies.
  • Ensure compliance with relevant regulations and standards.

Product Lifecycle Management:

  • Oversee the entire product lifecycle from ideation to launch and beyond.
  • Ensure successful product launches and post-launch analysis.

Reporting and Communication:

  • Provide regular updates to senior management on product status, risks, and opportunities.
  • Ensure transparent and effective communication across all levels of the organization.

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.


Requirements:

  • 5+ years of experience as a product manager.
  • Proven experience in go-to-market (GTM) planning and execution.
  • Experience creating and managing the product narrative.
  • Well-versed in scalable agile frameworks for enterprise, particularly SAFe.
  • Key leadership experience within an organization operating SAFe.
  • An eye for detail with the ability to communicate complex ideas and solutions simply and effectively.


Preferred Qualifications:

  • Masters in Business (in Similar)
  • Scaled Agile Framework (SAFe) Certifications (or similar)

What your impact and success looks like

As Product Operations Manager we expect your success and impact in the early stages of your career with us to look something like this:


  • Within 1 Month: Become proficient in Reapit’s product process and supporting tools, spending time with key stakeholders across the business to gain a holistic understanding of the business and the impact and influence of the product organization. Attend key meetings as part of your onboarding and identify immediate priorities and delivery risks for the product(s) you own, forming plans to address these.
  • Within 3 Months: Build excellent working relationships with the UKI Product team, Partnerships team, Platform Engineering team, Marketing team, and wider stakeholder group. Regularly contribute to key meetings and take ownership of elements of product discovery and requirements definition. Serve as the go-to person within the UKI business for the product(s) you own, and maintain a regular cadence of product knowledge sharing across the UKI business. Contribute to defining release note material alongside Product Marketing.
  • Within 6 Months: Become a key member of the UKI Product function with Reapit, serving as a source of reference for the product(s) you own and possessing a solid understanding of Reapit’s customers and target market. Consistently deliver high standards of content, predominantly relating to user story definition, discovery work, and backlog management. Demonstrate your ability to engage with customers to assess market and requirements needs.


What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our London office 1-2 days a week.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

  1. 5.5% employer pension contribution
  2. 24 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 28 days)
  3. We’re closed over Christmas, to give you time back to your friends and family
  4. Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library
  5. Health benefits including Gym Flex, annual flu vaccinations and many others
  6. Season ticket loan
  7. Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month
  8. Opportunity to participate in retail benefits and savings via our Benefits partner, Benni


Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.