Current jobs related to Graduate First Line Service Desk Analyst - Leatherhead UK, Surrey - Cisilion

  • DaaS Service Desk Specialist

    8 hours ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    About the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely resolution of customer...

  • DaaS Service Desk Agent

    22 hours ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    About the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely and effective resolution of...

  • DaaS Service Desk Agent

    1 day ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    About the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely and effective resolution of...

  • DaaS Service Desk Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    {"title": "DaaS Service Desk Agent", "description": "Job SummaryBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key...

  • DaaS Service Desk Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    {"title": "DaaS Service Desk Agent", "description": "Job SummaryBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key...

  • DaaS Service Desk Specialist

    5 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    {"h1": "DaaS Service Desk Agent Role", "p": "At Bytes Software Services, we are seeking a highly organized and detail-oriented DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering excellent customer service through continuous improvement, ensuring customer confidence by understanding customer needs,...

  • DaaS Service Desk Specialist

    5 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    {"h1": "DaaS Service Desk Agent Role", "p": "At Bytes Software Services, we are seeking a highly organized and detail-oriented DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering excellent customer service through continuous improvement, ensuring customer confidence by understanding customer needs,...

  • Business Analyst Intern

    4 days ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Consulting Analyst InternAt Smithers Information, we are seeking a talented and inquisitive graduate to join our strategic consultancy team as a Consulting Analyst Intern.About the RoleThis internship will provide you with the opportunity to work with our team of industry experts, providing credible, robust market data and forecasts to support business...

  • Business Analyst Intern

    4 days ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Consulting Analyst InternAt Smithers Information, we are seeking a talented and inquisitive graduate to join our strategic consultancy team as a Consulting Analyst Intern.About the RoleThis internship will provide you with the opportunity to work with our team of industry experts, providing credible, robust market data and forecasts to support business...

  • DaaS Service Desk Agent

    3 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    About the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely resolution of customer...

  • DaaS Service Desk Agent

    3 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    About the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely resolution of customer...

  • Market Research Analyst

    6 days ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystAt Smithers Information, we provide strategic consultancy, industry insights, and market trends to support business strategies.Job SummaryWe are seeking a smart and inquisitive graduate to join our strategic consultancy team. As a Graduate Consulting Analyst, you will work with businesses to help them grow, launch new...

  • Market Research Analyst

    6 days ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Job Title: Graduate Consulting AnalystAt Smithers Information, we provide strategic consultancy, industry insights, and market trends to support business strategies.Job SummaryWe are seeking a smart and inquisitive graduate to join our strategic consultancy team. As a Graduate Consulting Analyst, you will work with businesses to help them grow, launch new...

  • DaaS Service Desk Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Job OverviewBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Manage and prioritize your own workload, ensuring timely and effective resolution of...

  • DaaS Service Desk Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Job OverviewBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Manage and prioritize your own workload, ensuring timely and effective resolution of...

  • DaaS Service Desk Specialist

    9 hours ago

    Leatherhead, Surrey, United Kingdom Bytes Full time

    About the RoleAt Bytes, we're committed to delivering exceptional customer service through continuous improvement. As a DaaS Service Desk Agent, you'll play a vital role in achieving this goal by understanding customer needs, delivering technical excellence, and ensuring communication is concise, responsive, and of high quality.Key ResponsibilitiesManage and...

  • Service Desk Engineer

    4 months ago

    Farnham, UK, Surrey, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Business Analyst Intern

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    {"title": "Consulting Analyst Intern Role", "description": "At Smithers Information, we provide strategic consultancy, industry insights, and market trends to support business strategies.The Consulting Analyst Intern role is an exciting opportunity to join our strategic consultancy team and contribute to our mission of providing credible, robust market data...

  • Business Analyst Intern

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    {"title": "Consulting Analyst Intern Role", "description": "At Smithers Information, we provide strategic consultancy, industry insights, and market trends to support business strategies.The Consulting Analyst Intern role is an exciting opportunity to join our strategic consultancy team and contribute to our mission of providing credible, robust market data...

  • Business Analyst Intern

    6 days ago

    Leatherhead, Surrey, United Kingdom Smithers Full time

    Consulting Analyst InternAt Smithers Information, we are seeking a talented and inquisitive graduate to join our strategic consultancy team as a Consulting Analyst Intern.About the RoleThis internship will provide you with the opportunity to work with our team of industry experts, providing credible, robust market data and forecasts to support business...

Graduate First Line Service Desk Analyst

3 months ago

Leatherhead UK, Surrey, United Kingdom Cisilion Full time

Cisilion’s Service Desk Team has the exciting opportunity for a Graduate First Line Service Desk Analyst to join them on a permanent basis. The role would suit a Graduate (or Further Education) with a technical related degree who has a passion to get into IT. We would also accept applications from candidates who instead already have existing First Line support experience.


Cisilion is a Global IT Solutions and Managed Service Provider that is fuelled by trust, agility, and excellence. We have combined our collective expertise over 23 years to deliver on our client’s business objectives backed by 25+ industry awards, 100% organic revenue growth since 2019, 60%+ 3-year headcount growth with 250+ clients across the world. We hold Gold Partner status with Cisco and are a Microsoft Solutions Partner.


We are looking for enthusiastic and hungry individuals who are looking to build a lasting career in the IT industry. We will give you the experience, mentoring and a tailored training programme to enable you to start your dynamic career as part of #TeamCisilion. Cisilion will be working with you to set clear goals and expectations with regards to soft skills and technical skills training and accreditations to take you through support roles and further within our Technical Services department.


The First Line Analyst is a hybrid role with the majority of shifts being performed in our HQ in Leatherhead, Surrey. The role will run on our shift patterns and is an intrinsic part of the Service Centre department, whose primary responsibility is to take receipt of all incoming support tickets, emails and phone calls from our clients. The First Line Support Analyst will begin a triage process, in order to resolve cases in a timely and effective manner, thus upholding our service levels.


So, what do we need from you?


  • Graduate with a Computer / IT related Degree or Masters (would also consider IT related subjects in Further Education)
  • Or instead you could have existing IT support experience and looking to further your career.
  • You will be strongly self motivated and be able to keep a focus on development despite also performing adequately the tasks you are currently skilled at.
  • You will have a passion for IT and ideally be looking to move into a career centered around anything Network or Cloud based.
  • You will have a good understanding of Office applications such as Word, Excel, PowerPoint and Outlook.
  • You will have heard of Office 365 and may have used programmes such as SharePoint previously.
  • You will be eager to learn and happy to ask questions when you do not understand.
  • You will will understand the need for a professional, calm and friendly manner at all times.
  • You will be comfortable communicating professionally and concisely both verbally and in written form.
  • You will enjoy a fast-paced environment and thrive when under pressure – you like the challenge of multitasking and understand the need for deadlines.
  • A willingness to engage with and participate fully in the 24 hour support shift rota