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DaaS Service Desk Specialist

2 months ago

Leatherhead, Surrey, United Kingdom Bytes Full time
About the Role

At Bytes, we're committed to delivering exceptional customer service through continuous improvement. As a DaaS Service Desk Agent, you'll play a vital role in achieving this goal by understanding customer needs, delivering technical excellence, and ensuring communication is concise, responsive, and of high quality.

Key Responsibilities
  • Manage and prioritize your own workload, escalating to senior managers when necessary.
  • Meet or exceed target SLAs for first response, resolution, and update cadence.
  • Ensure end-users receive the highest level of service through effective end-to-end process management.
  • Communicate effectively with external partners and Bytes teams.
What We Offer

We foster a culture of innovation, collaboration, recognition, and inclusivity. Our employees enjoy a wide range of benefits to support their wellbeing, including continuous training, guidance, and development opportunities. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we'd love to hear from you.