DaaS Service Desk Specialist
5 days ago
Bytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities- Manage and prioritize your own workload, escalating issues to senior managers when necessary.
- Meet and exceed target SLAs for first response, resolution, and update cadence.
- Ensure end-users receive the highest level of service by managing end-to-end processes.
- Communicate effectively with external partners and Bytes staff.
- Process DoA and Warranty requests, general service queries, and other tasks as required.
- Minimum 5 GCSEs, including Maths and English (Grade 9-4/A-C).
- Proficient in Excel and familiar with BMW/DaaS processes.
- Excellent verbal and written communication skills, with the ability to engage with customer stakeholders at all levels.
Bytes Software Services offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
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DaaS Service Desk Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time{"h1": "DaaS Service Desk Agent Role", "p": "At Bytes Software Services, we are seeking a highly organized and detail-oriented DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering excellent customer service through continuous improvement, ensuring customer confidence by understanding customer needs,...
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DaaS Service Desk Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time{"h1": "DaaS Service Desk Agent Role", "p": "At Bytes Software Services, we are seeking a highly organized and detail-oriented DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering excellent customer service through continuous improvement, ensuring customer confidence by understanding customer needs,...
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DaaS Service Desk Agent
3 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAbout the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely resolution of customer...
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DaaS Service Desk Agent
3 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAbout the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely resolution of customer...
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DaaS Service Desk Agent
13 hours ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAbout the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely and effective resolution of...
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DaaS Service Desk Agent
9 hours ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAbout the RoleBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and prioritize your own workload, ensuring timely and effective resolution of...
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DaaS Service Desk Specialist
1 day ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeJob OverviewBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Manage and prioritize your own workload, ensuring timely and effective resolution of...
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DaaS Service Desk Specialist
1 day ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeJob OverviewBytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Manage and prioritize your own workload, ensuring timely and effective resolution of...
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DaaS Service Agent
1 week ago
Leatherhead, UK, Surrey, United Kingdom Bytes Software Services Full timeBytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...
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Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're committed to delivering exceptional IT solutions and services to our clients. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service.The DaaS Service Desk Agent is responsible for providing top-notch customer support through continuous improvement. This involves...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're committed to delivering exceptional IT solutions and services to our clients. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service.The DaaS Service Desk Agent is responsible for providing top-notch customer support through continuous improvement. This involves...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and technical support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
-
Customer Relations Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full timeAt Bytes Software Services, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our service desk, you'll play a vital role in delivering exceptional customer service and support.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively engage with customers at...
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Customer Relations Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Bytes Software Services Full time### Job Title: Customer Relations Advisor ### Job Summary At Bytes Software Services, we're seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service through continuous improvement, ensuring customer confidence, and providing technical...