DaaS Service Desk Specialist

5 days ago


Leatherhead, Surrey, United Kingdom Bytes Software Services Full time
{"title": "DaaS Service Desk Agent", "description": "Job Summary

Bytes Software Services is seeking a highly skilled DaaS Service Desk Agent to join our team. As a DaaS Service Desk Agent, you will be responsible for delivering exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Manage and prioritize your own workload, escalating issues to senior managers when necessary.
  • Meet and exceed target SLAs for first response, resolution, and update cadence.
  • Ensure end-users receive the highest level of service by managing end-to-end processes.
  • Communicate effectively with external partners and Bytes staff.
  • Process DoA and Warranty requests, general service queries, and other tasks as required.
Requirements
  • Minimum 5 GCSEs, including Maths and English (Grade 9-4/A-C).
  • Proficient in Excel and familiar with BMW/DaaS processes.
  • Excellent verbal and written communication skills, with the ability to engage with customer stakeholders at all levels.
What We Offer

Bytes Software Services offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

", "lang_code": "en"}

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