Alarm Response Centre Operative

3 days ago


Craigavon County Armagh, UK, United Kingdom Johnson Controls Full time

***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

Join Envision Intelligent Solutions

Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.

What You Will Do


As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you’ll be the first point of contact for our customers. You’ll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed. You’ll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.

What We Offer

  • Comprehensive benefits package, including pension, life assurance, and high street discounts

  • Full-time, permanent role with day and night shift rotations (4 on / 4 off)

  • Extensive training opportunities and career development support

  • Collaborative team environment

What We’re Looking For

  • Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties

  • Strong problem-solving, communication, and computer literacy skills

  • Ability to work under pressure, independently or as part of a team

Preferred:

  • Customer service or contact centre experience

  • SIA (Security Industry Authority) CCTV license (training provided if needed)

Why Join Us?


Be part of a team where your work makes a real impact. At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.

***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

#LI-MS2
#LI-Onsite


  • Helpdesk Operator

    1 month ago


    Londonderry, County Londonderry, UK, United Kingdom First Choice Selection Services Full time

    FOUR Helpdesk Operators required to work with our client based in Altnagelvin Hospital. As a helpdesk operator you will be required to provide technical support and information to staff within the Western Trust as they roll out a new digital service (Encompass). Full training and induction will be provided. These will be full-time temporary positions lasting...

  • Production Operatives

    4 weeks ago


    Londonderry, County Londonderry, UK, United Kingdom First Choice Selection Services Full time

    TWO Production Operatives required to join our client within a busy galvanising company based in Foyle. The roles required are full-time Monday to Friday 7:30am-4:30pm. The pay is £11.44 per hour with immediate starts available. These are temporary positions set to last 12 weeks with a high chance of being offered a permanent opportunity and pay increase...

  • Scientific Officer

    1 month ago


    Londonderry, County Londonderry, UK, United Kingdom CPL Full time

    Scientific Officer Full time, Mon- Fri Excellent Holidays Initial 3 month contact £28,000+ Derry area CPL are delighted to partner with NIs leading utilities company seeking a Scientific Officer based in the Derry area who pride themselves on their positive company culture. Whats in it for you? *£28,000+ *Excellent holidays *Pension *Learning and...


  • County Of Herefordshire, UK, UK, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are working with a global manufacturer in Herefordshire to recruit a Quality ManagerReporting into the General Manager the Quality Manager will be responsible for a team of 7.Duties of the Quality Manager will include:Ensures that all employees perform their job in a safe manner, are properly trained and communicated with...


  • County LondonDerry, Northern Ireland, UK, United Kingdom HAYS Full time

    Electrical Engineer, Senior Electrical Engineering, Derry Your new companyJoin a dynamic and innovative company based in Northern Ireland, recognised for its excellence and continuous development in the engineering sector. Recently ranked number 18 in the Ulster Business Top 100 NI companies and awarded Northwest Large Business of the Year and Educational...


  • Armagh, United Kingdom Johnson Controls International Full time

    Johnson Controls is a global diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart...


  • Craigavon, United Kingdom Johnson Controls, Inc. Full time

    Johnson Controls, Inc. is a leading provider of technology-led security solutions, and we're currently seeking an experienced Alarm Response Coordinator to join our Alarm Monitoring Centre in Craigavon. In this critical role, you'll be responsible for responding to CCTV/Alarm activations, escalating incidents, and reporting to relevant authorities.As a key...


  • Craigavon, United Kingdom Staffline Recruitment (NI) Ltd. Full time

    We are looking for a skilled Alarm Receiving Centre Team Member to join our team at Staffline Recruitment (NI) Ltd. As an ARC Operator, you will play a critical role in ensuring the safety and security of our clients.Job DescriptionThe successful candidate will be responsible for monitoring CCTV/Alarm activations, answering intercoms and inbound telephone...


  • Craigavon, United Kingdom Johnson Controls, Inc. Full time

    We are currently recruiting for a Security Response Specialist to join our team at Johnson Controls, Inc. As a key member of our security operations team, you will be responsible for responding to security incidents, conducting site surveys, and developing security strategies to mitigate risks.About the RoleThis is an exciting opportunity to join a leading...


  • Craigavon, United Kingdom Northtech Fire & Security Full time

    We are seeking a talented Pyrotechnics and Alarm Expert to join our team at Northtech Fire & Security Ltd. As a key member of our team, you will play a crucial role in ensuring the safe operation of fire protection systems.Key ResponsibilitiesDesign and install pyrotechnic systems and fire alarmsCommission and test systems to ensure they meet client...


  • Craigavon, United Kingdom Johnson Controls Full time

    Envision Intelligent Solutions is seeking an experienced Security Response Officer to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of multiple customer locations across Northern Ireland.Key ResponsibilitiesConducting regular security patrols to identify potential security risks and...


  • Craigavon, United Kingdom Staffline Recruitment (NI) Ltd. Full time

    We are seeking a highly skilled Security Operations Specialist to join our team at Staffline Recruitment (NI) Ltd. This is a fantastic opportunity to work in a dynamic and challenging environment, ensuring the highest level of security for our clients.About the RoleThe Alarm Receiving Centre Operator will be responsible for monitoring CCTV/Alarm activations,...

  • Admin Operator Ee

    6 months ago


    Craigavon, United Kingdom Mitie Full time

    **EE Admin Operator** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the...


  • Craigavon, United Kingdom Northtech Fire & Security Full time

    Job SummaryWe are seeking an experienced Fire and Security Engineer to join our team at Northtech Fire & Security. As a key member of our team, you will be responsible for the commissioning, installation, maintenance, and reactive works of fire alarm systems, intruder alarms, CCTV, and door access systems. You must have a minimum of 3 years' experience in...


  • Co Armagh, United Kingdom Johnson Controls Full time

    We are Envision Intelligent Solutions, a leading provider of cutting-edge security solutions for businesses.With decades of experience in security services and award-winning technology development, we deliver top-notch solutions to recognised security standards.This role offers an exciting opportunity to make a real impact within our team.Job OverviewThis...

  • Control Room Operator

    3 weeks ago


    Craigavon, United Kingdom Staffline Recruitment (Ni) Ltd. Full time

    Our work environment includes: Modern office setting Growth opportunities Wellness programmes Job description ARC (Alarm Receiving Centre) Operator Job Duties Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting Answer intercoms and inbound telephone calls professionally, quickly and effectively Effectively use the...

  • Fire Alarm Specialist

    2 weeks ago


    Craigavon, United Kingdom Northtech Fire & Security Full time

    Northtech Fire & Security is a well-established company currently recruiting for an experienced Fire and Security Engineer. This role offers an attractive salary of £45,000 - £60,000 per annum, depending on experience. As a key member of our team, you will be responsible for the commissioning, installation, maintenance, and reactive works of fire alarm...


  • Craigavon, United Kingdom Johnson Controls, Inc. Full time

    Job DescriptionAs a Multi-Skilled Fire Alarm Technician at Johnson Controls, Inc., you will play a crucial role in ensuring the safety and security of our customers' properties.You will work closely with our Fire and Security team to install and maintain Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems.ResponsibilitiesInstallation and...


  • Craigavon, United Kingdom OASIS Group Full time

    **The Role** This position has the responsibility of meeting & exceeding the company standard operating procedures while obtaining client satisfaction. The Record Centre Operative is responsible for daily activity in the record centre, utilising software to control movement at the box, file, tape & miscellaneous levels while also assisting the drivers with...


  • Craigavon, United Kingdom Johnson Controls, Inc. Full time

    At Johnson Controls, Inc., we're seeking a skilled Security Operations Specialist to join our Alarm Monitoring Centre in Craigavon. As a key member of our team, you'll play a vital role in analysing CCTV images and alarm activations from customers' premises, taking swift action when necessary.As part of this dynamic role, you'll be responsible for answering...


  • Craigavon, United Kingdom Staffline Recruitment (NI) Ltd. Full time

    Job OverviewWe are seeking a skilled CCTV monitoring and response specialist to join our team at Staffline Recruitment (NI) Ltd. The successful candidate will be responsible for monitoring CCTV systems, handling alarm activations, and responding to incidents in a timely and professional manner.Key ResponsibilitiesMonitor CCTV feeds and respond to alarm...


  • Craigavon, United Kingdom Northtech Fire & Security Full time

    About the Role:We are seeking a highly skilled Senior Fire Alarm Technician - Installation and Maintenance to join our team at Northtech Fire & Security Ltd. As a key member of our installation and maintenance team, you will be responsible for ensuring that our customers receive the highest level of service and support.Your key responsibilities will...


  • Craigavon, United Kingdom Northtech Fire & Security Full time

    Northtech Fire & Security Ltd is currently recruiting for an Emergency Response Technician. This role requires a skilled professional with experience in emergency response procedures and fire protection systems.The ideal candidate will possess:A minimum of 3 years' experience in the fire safety industryKnowledge of fire alarm commissioning and reactive...


  • Craigavon, United Kingdom Northtech Fire & Security Full time

    About the Role:Northtech Fire & Security Ltd is currently recruiting for a Senior Fire Alarm Engineer. This is an excellent opportunity for an experienced professional to join our well-established company.Key Responsibilities:Designing and implementing fire alarm and security systemsCommissioning and testing new installationsCarrying out routine maintenance...


  • Armagh, Co. Armagh, United Kingdom Johnson Controls Full time

    Envision Intelligent Solutions is a technology-led security solutions provider for today’s and tomorrow’s businesses. We bring decades of experience in security services, award winning technology development and we deliver to recognised security quality standards. Based within our Alarm Monitoring Centre in Craigavon (BT66), our Response Operatives...