Night Shift Bureau Operative

7 days ago


Armagh Co Armagh, United Kingdom Johnson Controls Full time

Envision Intelligent Solutions is a technology-led security solutions provider for today’s and tomorrow’s businesses.
We bring decades of experience in security services, award winning technology development and we deliver to recognised security quality standards.
Based within our Alarm Monitoring Centre in Craigavon (BT66), our Response Operatives are the first point of contact for all of our customers. In this role you will be analysing CCTV images / Alarm activations received from customers’ premises and taking the appropriate action.
You will be answering incoming telephone calls from internal and external customers in a polite and professional manner. You must accurately record all events on the company database. You will also maintain the customer database and ensure that all complaints or enquiries that cannot be initially resolved by you, are escalated to your Supervisor or Team Manager. Working within a team of experts where each member of staff is rewarded with on-going training, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace. 
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products 
Paid Annual Leave and Holiday buy back option available
Full Time (42 hours per week)
Extensive product and on the job/cross training opportunities with outstanding resources available 
Career development through various career ladders including Customer Service 
Dedication to safety through our Zero Harm policy 
In this role you will be interacting with live activations from customers Security and Fire systems and liaise with Police and Fire control when needed.
It is an important role, where you will proactively respond to CCTV/Alarm activations, including escalation and reporting. You will answer intercoms and inbound telephone calls professionally, quickly, and effectively in line with company processes and procedures. This is a full time position on a 4on/ 4off shift basis.
Understanding and working knowledge of CCTV systems and ARC duties
The ability to communicate diplomatically and effectively, both verbally and in writing
Sufficient computer literacy to ensure timely production of documents/reports etc.
SIA (Security Industry Authority) CCTV license desirable however this can be provided via the inhouse training team.

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