Alarm Response Centre Operative
6 months ago
Johnson Controls is a global diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
As part of our team, you’ll have the opportunity to make an impact that people can feel.
**What you will do**
Based within our Alarm Monitoring Centre in Craigavon (BT66), our Response Operatives are the first point of contact for all of our customers. In this role you will be analysing CCTV images / Alarm activations received from customers’ premises and taking the appropriate action. You will be answering incoming telephone calls from internal and external customers in a polite and professional manner. You must accurately record all events on the company database. You will also maintain the customer database and ensure that all complaints or enquiries that cannot be initially resolved by you, are escalated to your Supervisor or Team Manager. Working within a team of experts where each member of staff is rewarded with on-going training, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.
**What we offer**
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Paid Annual Leave, plus bank holidays (Holiday buy back option available)
- Full Time (42 hours per week, 4 on 4 off shifts)
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders including Customer Service
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
**How you will do it**
In this role you will be interacting with live activations from customers Security and Fire systems and liaise with Police and Fire control when needed. We work around the clock, it is a fully office based role, following the shift pattern of 4 days (6am - 6pm), 4 days off and back in for 4 nights (6pm-6am) and 4 off.
It is an important role, where you will proactively respond to CCTV/Alarm activations, including escalation and reporting. You will answer intercoms and inbound telephone calls professionally, quickly, and effectively in line with company processes and procedures.
**Required**
- Understanding and working knowledge of CCTV systems and ARC duties
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member
- A comprehensive knowledge of the relevant security standards
- The ability to prepare letters, reports and documents in an accurate and concise manner
- The ability to communicate diplomatically and effectively, both verbally and in writing
- Sufficient computer literacy to ensure timely production of documents/reports etc.
- Sufficient investigative skills to identify the root cause of any problems identified
**Preferred**
- Any contact centre or customer service experience will be an advantage.
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the inhouse training team.
LI-DC1
LI-Onsite
-
Alarm Response Centre Operative
4 weeks ago
County Armagh, United Kingdom Johnson Controls Full timeAt Johnson Controls, we're seeking a skilled Alarm Response Centre Operative to join our team in Craigavon. As a key member of our Alarm Monitoring Centre, you'll be the first point of contact for our customers, analysing CCTV images and alarm activations to take the appropriate action.You'll be responsible for answering incoming telephone calls in a polite...
-
Alarm Response Centre Operative
1 month ago
County Armagh, United Kingdom Johnson Controls Full timeEnvision Intelligent Solutions is a technology-led security solutions provider for today’s and tomorrow’s businesses.We bring decades of experience in security services, award winning technology development and we deliver to recognised security quality standards.As part of our team, you’ll have the opportunity to make an impact that people can...
-
Alarm Response Centre Operative
3 weeks ago
Craigavon, County Armagh, UK, United Kingdom Johnson Controls Full timeEnvision Intelligent Solutions is a technology-led security solutions provider for today’s and tomorrow’s businesses.We bring decades of experience in security services, award winning technology development and we deliver to recognised security quality standards.As part of our team, you’ll have the opportunity to make an impact that people can...
-
Alarm Response Centre Operative
4 weeks ago
Co Armagh, United Kingdom Johnson Controls Full timeJohnson Controls is a global leader in diversified technology and multi-industrial solutions, serving a wide range of customers worldwide. Our team of experts creates intelligent buildings, efficient energy solutions, and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities.As a key member of our...
-
Security Response Specialist
4 weeks ago
Armagh, Co. Armagh, United Kingdom Johnson Controls Full timeJob SummaryEnvision Intelligent Solutions is a leading provider of technology-led security solutions for businesses. As a Security Response Specialist, you will be part of our Alarm Monitoring Centre team, responding to CCTV and alarm activations from customers' premises.Key ResponsibilitiesAnalyse CCTV images and alarm activations to take the appropriate...
-
Cleaning Operative
6 months ago
Armagh, United Kingdom The Mount Charles Group Full time**If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you!** **We are currently recruiting for a Cleaning Operative to join our team based at Orchard Leisure Centre, Armagh. This is a great...
-
Cleaning Operative
5 months ago
Armagh, United Kingdom The Mount Charles Group Full time**If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you!** **We are currently recruiting for a Cleaning Operative to join our team based at Navan Centre and Fort, Armagh. This is a great...
-
Cleaning Operative
6 months ago
Armagh, United Kingdom The Mount Charles Group Full time**If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you!** **We are currently recruiting for a Cleaning Operative to join our team based at Orchard Leisure Centre, Armagh. This is a great...
-
CNC Milling Operator
1 month ago
Armagh, United Kingdom CV-Library Full timeCNC Milling Operator Location: Co. Armagh, Northern Ireland Salary: £12-£16 per hour (DOE) We are seeking an experienced CNC Milling Operator to join our client, a leading precision engineering company. This role is ideal for those with experience in CNC Milling, particularly with 3/5 axis milling centres. You will be responsible for ensuring...
-
Warehouse Operative
5 months ago
Armagh, United Kingdom Bunzl McLaughlin Full timePart of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is leading supplier of non-food catering and cleaning supplies to businesses across Ireland. We specialise in providing a reliable service and delivering value, quality, and innovation to our customers, from our purpose-built distribution centre in Armagh. Our team’s service over 3000 customers...
-
Warehouse Operative
6 months ago
Armagh, United Kingdom Bunzl McLaughlin Full timePart of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is leading supplier of non-food catering and cleaning supplies to businesses across Ireland. We specialise in providing a reliable service and delivering value, quality, and innovation to our customers, from our purpose-built distribution centre in Armagh. Our team’s service over 3000 customers...
-
Warehouse Operative
5 months ago
Armagh, United Kingdom Bunzl McLaughlin Full timePart of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is leading supplier of non-food catering and cleaning supplies to businesses across Ireland. We specialise in providing a reliable service and delivering value, quality, and innovation to our customers, from our purpose-built distribution centre in Armagh. Our team’s service over 3000 customers...
-
Armagh, United Kingdom phs Group Full timeElectrical Test and Inspection/Installations Engineer RoleAbout the Job:In this key position, you will be responsible for inspecting and testing electrical installations across various sites in the ROI and the UK. Your tasks will include conducting EICRs, emergency lighting testing, fire alarm inspections, mains analysis, thermal imaging, and small remedial...
-
Night Shift Security Specialist
4 weeks ago
Armagh, Co. Armagh, United Kingdom Johnson Controls Full timeJob Summary:As a Night Shift Security Specialist at Johnson Controls, you will be responsible for analyzing CCTV images and alarm activations received from customers' premises. You will also answer incoming telephone calls from internal and external customers in a polite and professional manner. Accurate record-keeping and database maintenance are essential...
-
Service Delivery Manager
6 days ago
Armagh, United Kingdom (HSC) BSO Business Services Organisation Full timeBusiness Service Organisation Recruitment & Selection Service Delivery Manager BAND: 7 DIRECTORATE: People and Place INITIAL LOCATION: Recruitment Shared Service Centre, Armagh REPORTS TO: Deputy Head of Recruitment Shared Services ACCOUNTABLE TO: Head of Recruitment Shared Services FLEXIBLE WORKING PROVISIONS AVAILABLE: Full-time working The postholder will...
-
Service Delivery Manager
6 days ago
Armagh, United Kingdom (HSC) BSO Business Services Organisation Full timeBusiness Service Organisation Recruitment & Selection Service Delivery Manager BAND: 7 DIRECTORATE: People and Place INITIAL LOCATION: Recruitment Shared Service Centre, Armagh REPORTS TO: Deputy Head of Recruitment Shared Services ACCOUNTABLE TO: Head of Recruitment Shared Services FLEXIBLE WORKING PROVISIONS AVAILABLE: Full-time working The postholder will...
-
Service Delivery Manager
2 days ago
Armagh, United Kingdom (HSC) BSO Business Services Organisation Full timeBusiness Service Organisation Recruitment & Selection Service Delivery Manager BAND: 7 DIRECTORATE: People and Place INITIAL LOCATION: Recruitment Shared Service Centre, Armagh REPORTS TO: Deputy Head of Recruitment Shared Services ACCOUNTABLE TO: Head of Recruitment Shared Services FLEXIBLE WORKING PROVISIONS AVAILABLE: Full-time working The postholder will...
-
Armagh, Co. Armagh, United Kingdom phs Group Full time £53,600Electrical Test and Inspection Engineer RoleWe are seeking an experienced Electrical Test and Inspection Engineer to join our team at phs Compliance. The successful candidate will be responsible for carrying out electrical inspections, testing, and installations on customer sites across the Republic of Ireland and the UK.About the JobThe role involves...
-
Warehouse Operative
6 months ago
Armagh, United Kingdom Philip White Tyres Full timeWe are looking for a dedicated Warehouse Operative to join our team. This physically demanding role requires working in a fast paced environment where you will be responsible for various tasks related to the efficient operation of the warehouse. Key responsibilities include: - Assist in the despatch of customers/inter-depot orders. - Support loading and...
-
Plant Operator
6 months ago
Armagh, United Kingdom MC Technical Recruitment Ltd Full time**Plant Operator** **£32,000 - £36,000 plus benefits** **Armagh, Northern Ireland** **As the Operator you will be responsible for**: - Ensuring the smooth running of the plant via a control system (DCS / SCADA) - Providing basic first-line maintenance support such as pump changes - Feeding fuel into the hoppers or plant - Troubleshooting and fault...