Assistant Team Manager
2 months ago
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us
This is an exciting opportunity to join a team of highly skilled individuals handling the servicing of our existing clients. The team is unique in that the role will be able to gain experience across two different sides, looking after the maintenance of our client's accounts but also some of our more complex work with underlying transactions. The team also deal with all products so there is a wide range of planning and monitoring required.
You should consider applying for this role if you have a passion for people development, working with statistics and customer service.
-Team Manager
About the Role
Level: 3
Department: Servicing, Transactions and Trusts - Platform
Location: Southampton
Contract type: Permanent
Our Assistant Team Manager's act as deputies to our Team Managers and cover their responsibilities where required whilst also ensuring that customer requests are completed within agreed timescales and meet the same expectations of quality.
You will drive service and process improvements whilst also being able to ensure risk awareness and making the relevant decisions related to this.
You will have experience in using operational management tools, and visual management completion.
You will organise staff training and deliver feedback where appropriate.
You will undertake 121's with team members to aid ATM development and to increase exposure to line management duties in line with team succession plans.
You will support the Team Manager in active engagement and motivation of staff.
You will deliver best practice and have knowledge of internal/external business issues so that you can make recommendations on process, service, and operational improvements.
You will ensure key risks are identified, RCA is carried out and included in the risk framework and plan for the mitigation of these risks.
You will be liaising with internal business partners, such as Risk or Finance, to ensure that your team's work is compliant with policies and requirements.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
Our ideal candidate will have experience of managing people in relation to processes and allocation of work within our Operational areas or have proven experience within the Life, Pensions, or Investment industry.
You will be able to drive continuous improvement activities with a team whilst also being able to demonstrate the ability to coach others whilst also having strong communication and interpersonal skills.
You will have a good working knowledge of MS Office products especially Excel.
Ideally, having a CF1 and/or FA2 CII Qualification is desirable however this isn't essential to the role.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
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