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Night Receptionist

2 months ago

East London, UK, United Kingdom Canary Riverside Plaza Hotel Full time

A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.


We are currently recruiting a driven and welcomingNight Receptionist (Casual)to be a part of our main Welcoming gem, the Ambassador of the Hotel, the Front Office (Nights) Department.


Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant.


Quadrato Restaurant offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.


Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.


Wonderful Benefits on joining Canary Riverside Plaza Hotel as Night Receptionist:


  • Competitive Rate Per Hour of £11.44 Per Hour and Night Shift Allowance of £3.49 Per Shift.
  • 28 Days Holidays (including Bank Holidays) with additional days given for Length of Service.
  • Delicious selections of healthy Complimentary Meals with Deserts on Duty served in the Staff Restaurant, The Cube.
  • Uniforms (Operational Reception and Food & Beverage Departments) provided and laundered.
  • Excellent Training and Development opportunities.
  • Food and Beverage Discounts in our Quadrato Restaurant and Lounge.
  • Employee Room Rates and excellent Room Rates for friends and family.
  • Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality.
  • Company Pension (Ageon) scheme after 3 months service.
  • Recommend a Friend Scheme.
  • Employee of the Month Awards, Management of the Quarter Awards with excellent Staff Recognition Awards.
  • Annual Staff Party.

Key qualities we are looking from the Night Receptionist:


As Night Receptionist you will be responsible for supporting the Night Manager and Hotel Manager Nights in looking after the Guests and in conjunction with the Security Department, looking after the Hotel Property throughout the night so that our Guests have an exquisite stay.

You will need to have a sound knowledge of Front Office procedures ideally with experience of Opera Cloud and perform check in and check out processes.


The ideal candidate will have the following Skills and Knowledge:


Excellent Communication Skills listening, written and oral.

At least 1 years full Experience in working in the Front of House Reception Capacity in an established 5* Hotel establishment.

Understand the importance of Impeccable Hotel Guest Service and how to deliver it.

Impeccable Attention to Detail.

Analytical Skills.

  • Excellent Organisational Skills.

Ability to remain calm under pressure.

Ability to multi task.

Excellent attention to detail with the ability to spot errors and question information received.

Adaptable to changes and details orientated.


The main responsibilities for this role would include:


Providing personalised service with Guests and establish good relationships to ensure loyalty and future bookings using the Guests name as many times as appropriate and possible.

Ensure the smooth running of the Front of House Reception during the night shift.

Performing prompt and courteous check-in and check-out procedures and liaise with Housekeeping, Maintenance and the Security Departments where necessary.

Handling incoming telephone calls promptly and courteously.

With the Night Manager and Hotel Manager Nights, run the night audit for the Hotel and report any discrepancies.

Assist Guests with recommendations in kindly directing them to the Restaurant (Quadrato Restaurant and Lounge) in the absence of Concierge.

Taking, amending and processing Reservations in the absence of the Reservations Department.

Carrying out Guest requests and ensure they are communicated to the relevant department and properly follow up.

Have full knowledge of the hotel facilities, services and local area.

Handling of client taxi requests.

Reporting any Maintenance, Breakage or Cleanliness problems to the relevant department.

Other ad hoc duties as requested by the Hotel Manager Nights and Night Manager.


Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour. The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.


This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.


In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.


Two Satisfactory References from your Current / Previous Employers will be required once a Successful Offer of Employment has been made.


We do not offer Sponsorship and support from Recruitment Agencies are not required at this present time.


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