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Senior Engagement Manager

4 months ago

Leeds UK, West Yorkshire, United Kingdom Morgan King Professional Services Full time

Job Specification: Engagement Manager for Education Business


Job Title: Senior Engagement Manager

Location: Leeds Centre

Employment Type: Full-Time


Our client is a dynamic and innovative education business dedicated to transforming learning experiences within B2B sectors. Their mission is to empower educators and students through cutting-edge solutions and personalised support.


Our client runs fully funded training courses for out-of-work adults seeking new professional paths and individuals currently employed who wish to retrain. Their training courses provide students with a BTEC qualification and essential hands-on skills to prepare them for their new roles.


We are looking for an enthusiastic Engagement Manager to join their team and drive meaningful connections with their clients to enable further funding and interest in their specialist programs.


Job Summary:


The Engagement Manager will play a pivotal role in fostering and maintaining strong relationships with clients, ensuring their satisfaction, and driving engagement with their client's educational products and services. This position requires a proactive individual who can understand client needs, offer tailored solutions, and work collaboratively with internal teams to deliver exceptional service.


Key Responsibilities:


Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with key stakeholders in educational institutions.
  • Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.

Engagement Strategies:

  • Develop and implement engagement strategies to enhance client satisfaction and loyalty.
  • Organise and lead regular meetings, workshops, and training sessions to maximize client engagement with our products.

Feedback and Improvement:

  • Gather and analyse client feedback to identify areas for improvement.
  • Work with product development and support teams to implement necessary changes and enhancements.

Performance Monitoring:

  • Monitor client usage and engagement metrics, providing regular reports to senior management.
  • Identify at-risk clients and develop strategies to re-engage them.

Cross-Functional Collaboration:

  • Collaborate with sales, marketing, product, and support teams to ensure a seamless client experience.
  • Participate in the development of marketing materials and campaigns to support client engagement efforts.

Industry Knowledge:

  • Stay updated on industry trends, best practices, and competitive landscape to provide informed recommendations to clients and internal teams.


Qualifications:


Education:

  • Bachelor’s degree in Education, Business Administration, Marketing, or a related field. A master’s degree is a plus.

Experience:

  • Minimum of 3-5 years of experience in client engagement, account management, or customer success, preferably in the education sector.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong organisational and project management abilities.
  • Ability to analyse data and make data-driven decisions.
  • Proficiency in CRM software and Microsoft Office Suite.

Attributes:

  • Proactive and results-oriented mindset.
  • Ability to work independently and as part of a team.
  • Passion for education and commitment to client success.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to make a meaningful impact in the field of education.