Claims Advocate

4 months ago


London, UK, United Kingdom Lockton Full time

To oversee and manage the provision of claims advocacy and service in respect of International Profin clients and Retail broker partners.


Key Tasks & Duties


  • provide expert claims advocacy in relation to large, complex and/or contentious claims, maintaining and leveraging market relationships as necessary, in order to bring claims to prompt, satisfactory conclusions.
  • develop, shape and articulate the Profin claims value proposition to clients, Retail broker partners, colleagues and carriers, including the development and provision of management information and data to support the same.
  • actively involved in new business opportunities, including preparation of tenders and participating in new business pitches.
  • manage, review and supervise claims and adherence with claims procedures and guidelines. Including responsibility for Client claims strategies.
  • major Clients, lead the claims relationship, including regular meetings, delivery of claims reports etc.
  • manage the relationship between the UK Claims team, Profin and Retail broker partners, acting as the key point of contact in sharing information and agreeing strategy.



Skills & Knowledge


  • Professional qualifications (e.g. ACII, FCII, Solicitor) and/or evidence of significant continuing professional development throughout career.
  • Experience of management and handling of complex and/or high value FI / DO and PI claims.
  • Good network of insurer relationships in these classes.
  • Experience of US claims, litigation and related issues.
  • Significant experience within the insurance industry and an in-depth understanding of insurance law and practice.
  • Experience of engaging with C-suite of clients and prospects.



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