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Technical Lead

2 months ago

Glasgow, Scotland, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Technical Lead
Position Description
Unleash your potential and help shape the future, join us as a Technical Lead. If you’ve demonstrable success in a similar position, that has involved utilising your technical skills alongside leadership capabilities, we would love to hear from you.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI member partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us, and you’ll be part of an open, friendly community of experts and we will train and support you in taking your career wherever you want it to go
This is a hybrid role that will require travel, as necessary, to our Glasgow site for client facing responsibilities such as technical conversations around the products as well as UAT testing.

Your future duties and responsibilities
Reporting into the Service Delivery Managers, you will oversee the installation, configuration and support of relevant software and applications for our long standing public sector client. You will act as an application support team technical expert for each of the services and applications within the responsibility of their Application support group. The Team Lead will keep themselves up to date on the product road map, developments within the defined products, issues, how the business uses the services and applications, limitations, Infrastructure and external requirements.
This role offers the opportunity to utilise your mix of technical and people management skills as you will ensure that support staff (UK and offshore) have the required skill sets in order to provide a comprehensive support service for the applications within these groups. This will include providing peer to peer training and arranging courses where necessary. The objective is for the Support staff to be in a position to support the service and applications using their knowledge, skills, available documentation and colleagues to support the service and applications without your direct involvement.
Key Activities
• Managing a larger team or group of teams, balancing workload and developing capability.
• Investigating and resolving complex or wide-ranging support incidents, including those of critical business impact to the client
• Designing and managing the implementation of complex and wide-ranging change requests.
• Has the ability to develop a deep understanding of the client’s business and how the service contributes to their business outcomes.
• Managing the escalation of 3rd party issues and requests.
• Leading innovation across the team

Required qualifications to be successful in this role
We’re looking for a range of the following skills and experience:
• Prioritises and manages dependencies; delivers team's work to agreed schedules; reports progress.
• Leads team meetings and fosters knowledge sharing which develops the team.
• Demonstrates the ability to adhere to standards and requirements
• Trusted to engage technically with the client.
• Proposes solutions to client pain that address business and technical needs.
• Able to negotiate and influence to reach consensus in challenging situations.
• Any previous sector experience in local authority applications is beneficial but not essential

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.