Product Support Engineer

2 months ago

Glasgow, Scotland, United Kingdom Thales Part time
Location: Glasgow, United Kingdom

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Are you looking for a new challenge? Would you like an opportunity to develop your technical and leadership skills in a close-knit, dynamic team environment? Thales OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking an experienced product support engineer who can apply their knowledge and skills to support our Customers and our equipment.

Our Opportunity

As a Product Support Engineer, you will be the first point of contact for post-design technical queries supporting our colleagues within Industry and our Customers. A key aspect of the role is to work with Systems Engineering to identify and transfer the suitable work packages from Systems Engineering to Product Support Engineering.

Key responsibilities of the role

The role will include the following activities:
  • Provide technical direction to the wider team to ensure that technical challenges/risks are being mitigated, providing support where require
  • Engage with a multi-disciplinary team across the project (systems, mechanical, software, safety, etc) to develop an optimum solution
  • Identify product support work packages and smoothly transition them from Systems Engineering to Product Support Engineering
  • Support the generation of bids and estimates in the product support arena
  • Monitor progress of work against cost, schedule and performance
  • Contribute to the development of the wider team, eg. developing junior members of staff, proposing and implementing improvements and reviewing the work of peers
  • Lead or participate in fault-finding activities, technical investigations, reviews and improvement projects
  • Liaising with the Service Delivery Manager to understand the needs of our Customer.

About you
  • Experience in the entire product lifecycle from bid/concept through to system integration/qualification and support.
  • Contribution to defining policies and guidelines for your business unit or department
  • Prior experience of working on complex engineering systems supporting installed equipment.

Location

The position will be based at the Thales site in Glasgow.

The successful candidate will need full Security Clearance (SC) -For more information and guidance please visit the UKSV website*

#LI-DOM

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now

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