Senior Marketing Account Manager
14 hours ago
About the role:
We are looking for a confident, proactive, and experienced Senior Account Manager to join the Gripped team. If you're looking to progress your digital marketing career in a rapidly growing agency delivering game-changing digital sales and marketing strategies for an exciting array of customers, then we might be the next step in your career.
About Gripped:
We're a digital-first sales & marketing agency for B2B SaaS, technology & IT companies. Using a combination of content marketing, SEO, automation, paid media and market understanding, we help our customers differentiate before their competitors get out of bed.
Role responsibilities:
- Build and maintain day-to-day customer relationships with high value clients that keep us abreast of their business objectives, the state of their business and support customer retention.
- Creation & management of a rolling set of 90-day objectives and 30-day sprints for customers aligned to a customer-facing marketing plan. Reported on monthly in Customer Reporting calls, led by you.
- Manage the available scope of your customers to ensure the right things are delivered at the right time, by the right people to hit the objectives you have set.
- Identify upsell opportunities within your customer base, and prepare proposals to pitch these to your customers.
- Be the voice of your customers internally, ensuring their brand, proposition, tone of voice and personas are reflected in all the work that our specialist team delivers.
- Draw insights out of customer data, paired with a narrative you have crafted that delivers the learnings gathered from our previous activity, the outcomes our previous activity delivered and how that will influence what we do next.
- Support and mentor Account Managers, offering guidance on customer relationship management, upselling strategies, churn risk mitigation and project management best practices.
- Play an active role in shaping and implementing team-wide processes that improve client satisfaction.
Experience and skills:
- Educated to degree level or equivalent
- 4+ years of account management experience
- Excellent communication skills
- An understanding of Digital Marketing principles
- Experience of martech such as HubSpot and Google Analytics
- Exposure to a variety of Marketing techniques and projects
- All set against a B2B environment
What can you expect in return?
Personal and professional growth. We invest in the people that invest in Gripped. This might mean going for a career coffee with a founder or it might be your line manager creating a development plan to help get you that promotion. But whether we are a stepping stone in your career path, or if you are still here in 5 years time - our hope is that you have grown as an individual and as a marketer.
Why join Gripped?
- 25 Days holiday allowance
- Generous pension contributions
- Annual Profit Share Bonus
- Uncapped Commission
- A culture of learning and development
- Company Summer Away Days and Christmas party
- Based in central London near Borough Market
- Choice of your own laptop and equipment
- Career progression
- Company Social Committee
- Cycle to work scheme
- Work with an exciting range of SaaS and tech companies
- Working for an ambitious, fast-growing agency
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