Spa Therapist

4 weeks ago

London, UK, United Kingdom Chimera Recruitment Full time

Luxury Spa Therapist


Chimera Recruitment London Area, United Kingdom (On-site)


Role: Spa Therapist

Location: Fitztrovia, London, UK

Salary (DOE): up to £24,000+ benefits


About the role:

The Spa Therapist’s primary role is to drive sales of the brand retail and treatment business within the store, ensuring that clients are being serviced to the highest possible standards while achieving and exceeding set targets and KPI’s. The Spa Therapist will be under the supervision of Counter Manager and will contribute to brand awareness and retail sales to influence the brand’s in-store success. The Spa Therapist must be a detailed worker and provide memorable moments for each client based on their individual needs.

The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, treatments, sales, and customer experience. Professional Beauty Therapy qualifications are required to a level 3 or higher. The candidate must be a stellar seller and feel confident in making bespoke skincare recommendations for both treatments, out of spa aftercare along with on counter activity and sales. The Spa Therapist must be organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with the Spa Therapist and Counter Manager to develop strategic in-store sales and activities both internally and externally are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.

Job Description

  • To deliver exceptional customer servicing to all existing and new customers.
  • Building and maintaining long-lasting relationships with customers.
  • Recommend and provide the brand's treatments and products based on customers needs.
  • Timely and accurate servicing of customers following relevant protocols.
  • To carry out treatments punctually and to a consistently high standard in accordance with customers requirements and as per the training received to promote repeat bookings
  • Enhance customer experience through attending and taking part in locally organised in internal/external events and promotions.
  • Provide in and out of spa aftercare and build and retain customer list, delivering above and beyond for their customer.
  • To upsell the brand's products ensuring both personal and counter targets and KPIS are achieved and strive to exceed targets
  • Retain customers and hit re-booking targets and KPI’s.
  • To develop excellent in-store relationships with management/peers.
  • Demonstrate commercial awareness of competitor activity and treatment trends.
  • Liaise with line manager on performance appraisal process
  • To ensure that all company and store procedures are followed and adhered to
  • Take part and staying up to date with training opportunities to aid personal development
  • Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Counter Manager in all cases.

Product Knowledge

  • To demonstrate an in depth and fluent knowledge of all the brand's products, treatments, protocols, collections, features and benefits through detailed training with the education team.
  • To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
  • To lead by example, motivating individual and team’s skills and knowledge
  • To have a clear understanding in how to treat the skin using products, technology and touch.

Store Environment

  • To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area.
  • To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
  • To act in a responsible and positive manner at all times, ensuring that the brand's codes of practice, health and safety are adhered to and followed.
  • To be responsible for assisting the Counter Manager in ensuring, recording and reporting: sales figures, the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
  • Ensure that all details regarding customers are kept in the strictest of confidence and information is never discussed with inappropriate parties either inside or outside of the Company.
  • To work as a team with others in the Company and within the store, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support.
  • Understand and abide by Company and departmental rules, policies and procedures for both store/salon.
  • Understand and abide by Company and departmental rules, policies and procedures for both store/salon.


Please note: Beauty Therapist NQV 3 qualification or equivalent is desirable but it is not an essential requirement.


Compensation and Benefits:


Competitive industry salary + Bonus

28 days Annual Leave

Extensive Training & development offering.

  • Spa Manager

    2 weeks ago

    London,, UK, United Kingdom Bayou Spa Full time

    Spa ManagerBayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you.Key Responsibilities:Lead and manage a team of therapists, fostering motivation and...

  • Spa Therapist

    4 weeks ago

    London , London, UK, United Kingdom The Bamford Collection Part time

    Spa Therapist - LondonTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLEWe are looking for a talented and passionate Therapist to join us.With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the...

  • Spa Manager

    1 month ago

    London,, UK, United Kingdom 4Leisure Recruitment Ltd Full time

    Spa Manager - £57k, Central London Are you ready to take the lead in a luxurious, exclusive hotel spa, offering unparalleled 5-star service to guests and members? My client is seeking a dynamic and experienced Spa Manager to oversee the day-to-day operations and lead a team of talented therapists and spa professionals.As the Spa Manager, you will have the...

  • Spa Manager

    4 weeks ago

    London,, UK, United Kingdom 4Leisure Recruitment Ltd Full time

    Spa Manager - £57k, Central London Are you ready to take the lead in a luxurious, exclusive hotel spa, offering unparalleled 5-star service to guests and members? My client is seeking a dynamic and experienced Spa Manager to oversee the day-to-day operations and lead a team of talented therapists and spa professionals.As the Spa Manager, you will have the...

  • Spa Coordinator

    2 weeks ago

    London,, UK, United Kingdom Search Full time

    Spa Attendant - £28,000, Central London A Five Star luxury residential building located in Central London is looking for a Spa Attendant to join their Teams. These Spa facilities are exceptional and are for the exclusive use of the in house residents. The role will involve utilising your guest services skill set ensuring that all residences receive seamless...

  • Spa Coordinator

    3 days ago

    London, UK, UK, United Kingdom Search Full time

    Spa Attendant - Luxury Residence Spa, Central London - up to £ 28,000 depending on experienceA Five Star luxury residential building located in Central London is looking for a Spa Attendant to join their Teams. These Spa facilities are exceptional and are for the exclusive use of the in house residents. The role will involve utilising your guest services...

  • Spa Sales Account Executive

    1 week ago

    London,, UK, United Kingdom Artisan People Group Part time

    An organic beauty brand is looking for an experienced Sales Account Executive to grow their spa division, based in London. This can be a part time role (3 days a week/freelance) – 15 month maternity cover with the possibility of becoming permanent.As Sales Account Executive, you’ll be a key driver of the brand’s growth within the spa channel. You’ll...

  • Assistant Spa Manager

    4 weeks ago

    London , London, UK, United Kingdom Park Plaza Full time

    At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Assistant Spa Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your...

  • Assistant Spa Manager

    3 weeks ago

    London,, UK, United Kingdom PPHE Hotel Group Full time

    At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Assistant Spa Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your...

  • Boutique Manager

    1 month ago

    London,, UK, United Kingdom Artisan People Group Full time

    A luxury French beauty brand is looking for a motivated Boutique Manager to be based in London.As Boutique Manager, you will actively drive business, encouraging all beauty therapists to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your...

  • Beauty Advisor

    4 weeks ago

    London, UK, United Kingdom Elemis Full time

    Elemis | Beauty Advisor | Full Time | Central London | Competitive Salary + Benefits ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people. We are looking for a full time Beauty Advisor in...

  • Spa Therapist

    3 weeks ago

    London, United Kingdom agua Spa Full time

    Spa Therapist - Sea Containers Agua London at Sea Containers London are currently looking for an enthusiastic and experienced Spa Therapist to join our dedicated and astute team in the spa. Agua London embraces a holistic outlook and a deep commitment to integrative health. Our hero treatments are designed to deliver results for each unique individual. Our...

  • Spa Manageress

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa Manager Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you. Ensure all staff maintain clean working areas and uphold high hygiene standards. ...

  • Spa Manageress

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa Manager Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you. Ensure all staff maintain clean working areas and uphold high hygiene standards. ...

  • Spa Manager

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa Manager Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you. Key Responsibilities: Lead and manage a team of therapists, fostering motivation and...

  • Spa Manager

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa ManagerBayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you.Key Responsibilities:Lead and manage a team of therapists, fostering motivation and...

  • Spa Manager

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa Manager Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you. Key Responsibilities: Lead and manage a team of therapists, fostering motivation and...

  • Spa Manager

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa ManagerApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to...

  • Spa Manager

    2 weeks ago

    London, United Kingdom Bayou Spa Full time

    Spa ManagerApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to...

  • Spa Manager

    2 weeks ago

    London Area, United Kingdom Bayou Spa Full time

    Spa Manager Bayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you. Key Responsibilities: Lead and manage a team of therapists, fostering motivation and...

  • Spa Manager

    2 weeks ago

    London Area, United Kingdom Bayou Spa Full time

    Spa ManagerBayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you.Key Responsibilities:Lead and manage a team of therapists, fostering motivation and...

  • Spa Manager

    2 weeks ago

    London Area, United Kingdom Bayou Spa Full time

    Spa ManagerBayou Spa is seeking an exceptional Spa Manager to lead our team, inspire excellence, and deliver world-class treatments. If you have a passion for the spa and wellness industry and a commitment to exceeding guest expectations, we want to hear from you.Key Responsibilities:Lead and manage a team of therapists, fostering motivation and...

  • Spa Therapist

    1 month ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Spa Therapist

    7 days ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards...

  • Spa Therapist

    4 weeks ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Spa Therapist

    4 weeks ago

    London, United Kingdom The Dorchester Full time

    Job descriptionWe care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist at The Dorchester Hotel you start a unique opportunity to become celebrated as the very best in your field at one of The Sunday Times Top 10 Best Places to Work. You'll learn not only from your fellow Legends, but...

  • Spa Therapist

    1 month ago

    London, United Kingdom The Dorchester Full time

    Job descriptionWe care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist at The Dorchester Hotel you start a unique opportunity to become celebrated as the very best in your field at one of The Sunday Times Top 10 Best Places to Work. You'll learn not only from your fellow Legends, but...

  • Spa Therapist

    3 days ago

    London, United Kingdom Antony James Recruitment Ltd Full time

    My client is looking for a Spa Therapist who will provide first-class treatments and exemplary customer care to their guests during their Spa journey. The hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. As Spa Therapist will report directly to the Spa...

  • Spa Therapist

    24 hours ago

    London, United Kingdom Antony James Recruitment Ltd Full time

    My client is looking for a Spa Therapist who will provide first-class treatments and exemplary customer care to their guests during their Spa journey. The hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers.As Spa Therapist will report directly to the Spa...

  • Spa Therapist

    4 weeks ago

    London, United Kingdom GLL Full time

    GLL is looking for a Spa Therapist to work at Swiss Cottage Leisure Centre. If you have the skills and ambition to join us as a Spa Therapist, there's never been a more exciting time to join us. This is more than just a Spa Therapist job, it's a career. As a Spa Therapist you will thrive as part of a team, communicating with colleagues and other...

  • Spa Therapist

    2 weeks ago

    London, United Kingdom The Beaumont Hotel Ltd Full time

    **Job Title**:Spa Therapist **Location**:Mayfair, London **Salary**: Competitive **Job type**:Full and part time available - Permanent **About The Beaumont**: Grand in style yet intimate and welcoming, the hotel's sleek Art Deco, 1920's inspired interiors have been recently rethought and refurbished by the leading New York-based designer Thierry Despont....