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Reception Manager

2 months ago

London, UK, United Kingdom The Ardonagh Group Part time

Property and Facilities Reception Manager - Bevis Marks London - ARD1023031

Purpose of the Role


Based in Central London, this exciting new Property & Facilities Reception Manager opportunity has arisen to join us creating great places to work. This front of house role requires you to provide high quality reception, visitor management and concierge services.

This is a part time role – 20 hours per week – Monday to Friday 9am-1.30pm with half hour break.

What you will do


This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, the Property & Facilities Area Manager, you will develop your own objectives but focus on all of the following and more:


  • Provide a best-in-class service to all stakeholders, visitors and colleagues to ensure a positive customer experience.
  • Develop and maintain positive relationships with site stakeholders, the wider Property & Facilities team and contractors/ service partners.
  • Respond quickly and efficiently to incoming telephone, email and Microsoft teams messages, ensuring any requests are acted on and followed through to completion in a timely manner.
  • Provide general reception duties, including but not limited to:
  • Visitor management (meet and greet, notifying host, escorting to meeting room etc)
  • Booking meeting rooms and assisting in the co-ordination and preparation of rooms
  • Administrative duties such as booking travel, accommodation, booking couriers, taxis.
  • Managing hospitality for events, large meeting etc
  • Arranging refreshments as required.
  • Distributing post and ordering office supplies via the correct internal process.
  • Report property and facilities issues to the Property and Facilities Manager, and where required the local building management, including H&S hazards.
  • Carry out basic cleaning duties and undertake cleaning audits as required for the Property and Facilities Manager.
  • Attend team meetings as required.

Who we are looking for


This is an opportunity for an experienced professional corporate customer facing reception manager. You will need to be smartly presented, highly organised with excellent attention to detail, can prioritise challenging objectives and multitask efficiently. We are seeking an open and honest communicator who is driven and committed to providing a first-class service. This is a small team so you will need to use your initiative whilst also be willing to work together to get the job done. Listening skills and being able to mediate is important to being successful in this role as well as always striving to find the best solution to problems.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.