Waiter/waitress Hotel

3 weeks ago

West London, London, United Kingdom Rathbone Hotel Full time

Job description

Position

F&B Guest Service Assistant (hotel breakfast waiter/waitress)

Scope of Work

To maintain high standards within the F&B department as defined by the departments Operating Standards

To ensure guests needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction.

Report To

Food and Beverage Manager and Operations Manager

Main Duties

Operational Responsibilities

Guest Service

Be fully trained in and service periods of food and beverage to ensure you can cover all shifts required.
To ensure that all the guests receive excellent customer service in accordance with hotel standards.
To ensure all tasks/responsibilities delegated to you are actioned daily.
Build the necessary skills to perform and organise your duties in the most efficient and proactive manner, therefore providing attentive and prompt service.
To be demanding and critical to service standards as well as hygiene standards.
Project professionalism, friendliness, and helpfulness.
Learns guest names and personally recognise our regulars

Product

Ensure & Maintain cleanliness and hygiene in all food and beverage areas including furniture, counters, sinks, utensils, shelves, tables, and storage areas, and the kitchen

Prepare and serve all food and drinks consistent with the hotels standard food and drink recipes.

To report any maintenance issues in the workplace to your manager and maintenance

Be knowledgeable of all the SOPs, Risk Assessments, Hygiene standards, products, and services that the hotel provides, projecting confidence and professionalism

To have full knowledge of all menu items

Assist with restocking and replenishment of food and beverage inventories and supplies

Ensuring no damage to Hotel property when cleaning, paying attention to avoid stains, tears, and hairs

Clean public areas using the correct cleaning equipment and cleaning materials.

Maintaining strict control of keys

Proactively assist in any department as and when required

Report to your supervisor or the Manager on Duty at the end of every shift when she/he is on duty to ensure all duties have been completed

Ensure all Navitas alerts are dealt with immediately and recorded in the handover book or the F&B Supervisor is made aware if they are on duty

Ensure that the Shift checklist is completed daily according to standards

Ensure all daily reports have been updated On and Offline

Abide by all laws and permitted hours for serving alcohol to resident and non-resident guests and ensure that we collect contact details of non-residents for track and trace purposes

Knowledge of all Guest Names and Regular Guest orders

Assist Team with spring clean and moving furniture

Use hazard warning signs as and when required

Ensure all rubbish and waste are disposed of safely

Ensure any guest with allergies are handled correctly with the correct products

Knowledgeable and Comply with all Statutory Regulations: -

  • fire and emergency procedures including how to monitor and use the fire alarm system
  • Hygiene regulations
  • Health & Safety regulations
  • safe lifting and carrying techniques
  • manual handling
  • use of protective clothing
  • use of hazard signs
  • use of detergents and cleaning products
  • maintenance procedures and quality control
  • Security procedures

Be an excellent people person, showing respect for customs and culture

Personal presentation, punctuality, and initiative.

Customer care

Effective communication

Team player

Flexibility with regard to working arrangements

Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up. If you do not wish this, please let us know in the application.

This Job description is intended to describe the general nature and level of work performed by the F&B Guest Service Assistant. This is not an exhaustive list of all duties and responsibilities and the Management reserves the right to amend and change responsibilities to meet business and organisational needs, as necessary.


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