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Director of Customer Success

2 months ago

UK, UK, United Kingdom ESP Full time

Do you care about tech that benefits society? Would you like to deliver groundbreaking software that is fighting crime and make communities safer?



  • £80k-100k base salary + 20% annual bonus & excellent benefits
  • Award winning SaaS scale-up with funding investment and huge growth plans
  • Work from anywhere in UK as part of a collaborative, agile team.


Finding innovative ways to tackle organised crime is one of the biggest challenges facing police and law enforcement.


This exciting SaaS vendor provide cutting edge software that simplifies complex problems. Using specialist capturing and reporting technology, they help police forces understand data to gather evidence and bring criminals to justice.



Director of Customer Success


The Job

  • Devising a customer strategy that achieves greater client satisfaction and retention
  • Supporting existing clients to improve outcomes by maximising software functionality
  • Leading and growing the Customer Success team across the UK
  • You’re providing tech that makes a difference and meaningfully impacts society



Company Snapshot

  • International SaaS scale-up in fast growth mode
  • Clear company vision, purpose and values aligned with tech for good.
  • Plenty of investment is going into improving their tech, training and global marketing.



About you

(To respect your time, please only apply if you have this experience)


  • Track record directing customer success strategies in a software vendor.
  • Evidence of value-based customer project success with police and law enforcement clients
  • Knowledge and passion in law enforcement technologies and making communities safer.
  • Comfortable working in a collaborative, fast growth team culture



Next Steps

This Director of Customer Success opportunity won’t be around for long. If you’re looking for a new challenge; apply for the role today