Desktop Support Technician

3 weeks ago


Gloucestershire UK, South West England, United Kingdom Investigo Full time

The Desktop Infrastructure Team is a dynamic group of highly skilled professionals responsible for maintaining and supporting all desktops, laptops, printers, multi-site Poly/MS Teams AV, Clevertouch technology, and associated peripheral devices. We are committed to delivering exceptional service to our end users.

Your optimistic approach to evolving environments will contribute to enhancing the way our organisation operates.

This position involves:

  1. Professional and Resilient Support: As a Desktop Support Specialist, your primary function will be to ensure a professional and resilient desktop support service for our end users. You’ll troubleshoot technical issues, provide timely solutions, and maintain a positive user experience.
  2. Proactive Engagement: Your ability to assist with a wide range of queries on various subjects will contribute to a seamless user experience.

Key responsibilities

  • Proactively Monitor Desktop Trends and Systems: Ensure an optimized and resilient desktop infrastructure. Collect performance data to monitor desktop efficiency against service level agreements.
  • Support Business Collaboration via MS Teams and Poly AV Equipment: Support effective communication and collaboration across diverse teams.
  • Monitor Service Desk System and Resolution Time: Collaborate with the team to maintain a 100% fixed-on-target resolution time, ensuring prompt support for all users.
  • Provide Feedback on Resource Usage and System Failures: Identify areas for improvement and share insights with management.
  • Implement Remedies and Preventative Measures: Address issues promptly and work within the problem management process.
  • Serve as a Technical and Procedural Point of Referral: Support colleagues’ skill development and knowledge sharing.
  • Keep Documentation Updated: Maintain accurate records for transparency and knowledge continuity.
  • Provision, Asset Manage, and Support Windows Devices: Ensure office / home-office equipment is functional and user-friendly.
  • Drive Desktop Estate Changes: Empower the business to maintain its market leadership.

Knowledge, skills and experience

  • MECM: Experience with Microsoft Endpoint Configuration Manager (MECM) for efficient device management.
  • Automated Deployment Processes: Familiarity with automated deployment techniques.
  • Microsoft Windows 10 & 11 Enterprise x64: Proficiency in managing Windows operating systems.
  • Microsoft 365 Suite of Applications: Knowledge of Microsoft 365 tools and their integration.
  • Supporting OneDrive in a Corporate Environment: Ability to assist users with OneDrive usage.
  • Remote Administration and Support: Competence in remote troubleshooting and assistance.
  • Networked Printers: Understanding of printer setup and maintenance.
  • Software Deployment and Asset Management: Experience in deploying software and managing assets.
  • NTFS Folder and File Permissions: Knowledge of access control settings.
  • Broad Knowledge of Desktop Hardware: Familiarity with various desktop-related hardware components.
  • Proven Relevant Technical IT Experience: Demonstrated expertise in an IT Desktop support role.
  • Desirable:
  • Migration experience to M365 applications
  • Microsoft Endpoint/Azure modern desktop management administration
  • Scripting knowledge. VB, Powershell, SQL queries
  • Experience in supporting multi-site AV setups or an interest in learning
  • Azure knowledge
  • Ivanti Service Manager
  • CrowdStrike
  • Cisco VPN
  • Desktop Virtualisation experience
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • ITIL V3/V4 support framework and change management


  • IT Support Technician

    2 weeks ago


    Gloucestershire, UK, South West England, United Kingdom Agilis Recruitment Full time

    IT Support TechnicianCirencesterUp to £35,000We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK.Role Overview:As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime,...


  • Sheffield, UK, South Yorkshire, United Kingdom Talent Torch Full time

    Hosted Desktop Migration TechnicianSouth Sheffield£35-45kHybrid/RemoteWho Are We:We are a dynamic and innovative information services company specialising in cutting-edge Hosted Desktop and VOIP Services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. We pride ourselves on...


  • Bristol, UK, South West England, United Kingdom Prism Digital Full time

    Technical Support Engineer | Google Workspace OR O365, Mac, Windows | FinTechMy client, a dynamic and growing tech company, is looking for a Technical Support Engineer to join their team. Their mission is to empower individuals by providing them with the tools they need to manage their finance and credit better. They have already helped over a million people...


  • Thatcham, UK, West Berkshire, United Kingdom Talent Locker Full time

    IT Technician, Thatcham, up to £35k + benefitsDo you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully...

  • Support Engineer

    2 weeks ago


    Bristol, UK, South West England, United Kingdom Corriculo Recruitment Full time

    Support Engineer, 2nd line, MSP, COR6959If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with offices in Bristol.The RoleIn a varied and highly-visible role, the Support Engineer will provide a true support...


  • Somerset, UK, South West England, United Kingdom Talent Full time

    6 month contract within the public sectorHybrid working – Somerset base£500 - 600 per day Inside IR35Active SC Clearance required Senior IT Support Engineer Our public sector client is looking for a Senior IT Support Engineer to join their support team. As the Senior IT Support Engineer, you will be responsible for the support of end user computing and...


  • Plymouth, UK, South West England, United Kingdom iO Associates - UKEU Full time

    Technical Support EngineerDevonport, Plymouth12 months contract1 stage interviewUp to £50 per hour One of the top British engineering support services companies with a diverse portfolio spanning defense, energy, and transportation sectors is looking for a Technical Administrator to join their client's team. The company is known for its global presence,...

  • Head of QSHE

    2 weeks ago


    Gloucestershire, UK, South West England, United Kingdom Mayfield Recruitment Group Ltd Full time

    Job title: Head of QHSEReports to: Operations DirectorResponsible for: All aspects of Health and Safety, Quality and Environment within the businessLocation: NationalJob purpose: To provide leadership to the business on all aspects of Health and Safety, Quality, and Environment. The Head of QHSE will lead and support the self-service model through our...

  • Composites Technician

    4 weeks ago


    Oxfordshire, UK, South East England, United Kingdom Corriculo Recruitment Full time

    COR6917 Composites Technician, AerospaceThis is a fantastic opportunity for an experienced Composites Technician to join the Manufacturing Assembly, Integration and Testing team of a highly-successful company at the forefront of Aerospace innovation in a newly-created role.The RoleThe Composites Technician will work across my client's product portfolio,...

  • Lifting Technician

    3 months ago


    Plymouth, UK, South West England, United Kingdom Brandon Hire Station Full time

    We’re looking to appoint a Lifting Technician to help us develop and drive forward our Lifting division across the South West so if you want the opportunity to take on this challenge and really make it your own please read on.About The RoleAs a Lifting Technician at Brandon Hire Station UK, you will be a crucial member of our team responsible for driving...

  • Trainee Research

    3 weeks ago


    Crawley, UK, West Sussex, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to be recruiting for Trainee Research & Development Technicians for a prestigious IT client who are part of a Global Company based in Crawley. Are you a student leaver, taking a gap from education and are passionate about IT, Look no further!!Have you been thinking about a career within IT without going to University, We can...


  • Lancashire, UK, North West England, United Kingdom Sharp Brains Recruitment Full time

    Talent Level- EUC L1Language- Local and EnglishJobsite Address- Barclay Hill Place,Barclayhill,LancashireSupport- Backfill Only (The engineer will be supporting only on the days support is required every month, in absence of the full-time or primary Engineer) Responsibilities:Experience- More than 2 yearsScope of Work:· Maintain daily IT operations in...

  • Laboratory Technician

    2 weeks ago


    Essex, UK, Eastern England, United Kingdom CBSbutler Full time

    Laboratory Technician Stanford – Le – Hope£27,000 + excellent benefits A leader in the development and supply of advanced fuels and fuel technologies are seeking a Laboratory Technician who will play a critical role in supporting the daily operations of the laboratory. Key Accountabilities – Laboratory Technician + Carry out and reporting analysis on...


  • Bradford, UK, West Yorkshire, United Kingdom NTech Consultants LTD and NTech Contracts LTD Full time

    Network Support Technician – BradfordLocation: Bradford – Hybrid working 3 days office, 2 days home.Salary: £26-28k + Bens + 10% Bonus + Overtime Day shift coverage 7am-7pm Mon-FriEnvironment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA’s, Escalations, IP, Cisco CLI, Networks, Wireless, Meraki, Subnetting, Telnet, Fortinet,...


  • Staffordshire, UK, West Midlands, United Kingdom Meritus Full time

    IT Support Engineer (2nd Line) | Stone, Staffordshire | Up to £35,000 | SC Eligibility Required MERITUS are working with an expanding Industrial consultancy looking for an experienced Windows biased IT Support Engineer to join their helpdesk engineering team to provide internal support to employees & external support to their customers. If successful you...


  • Hampshire, UK, South East England, United Kingdom SYR - Shoreside Superyacht Recruitment Full time

    We've an exciting opportunity for a number of electrican technicians with high voltage and hybrid system experience to join a high profile and exciting project in the maritime sector. A groundbreaking organisation designing and building first-in-class maritime projects, the organisation are embarking on a major new project that will require HV electrical...

  • Revit Technician

    1 month ago


    Cambridgeshire, UK, Eastern England, United Kingdom Belcan Full time

    Revit TechnicianIf you are a Revit or BIM Technician looking for a new career, then join our Asset Information Team! We are seeking a talented individual to create, modify, and maintain Building Information Models to assist in the Facilities Management of our extensive asset portfolio.What Will Your Responsibilities be?As a Revit/BIM Technician, you will be...


  • Newbury, UK, West Berkshire, United Kingdom Pomeroy Full time

    We are seeking a dedicated IT Support Technician to join our team in Newbury. Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.As an IT Support...


  • Isle Of Wight, UK, South East England, United Kingdom Atlas Recruitment Group Ltd Full time

    Manufacturing Technician - £39,550 starting salary, development & progression opportunities. Defence group based in Cowes. The Role:You must possess formal qualifications in relevant electrical assembly workmanship standards, completion of a relevant apprenticeship, or demonstrable relevant experience.You will need an awareness and working understanding of...


  • Bristol, UK, South West England, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...