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Network Support Technician

2 months ago

Bradford UK, West Yorkshire, United Kingdom NTech Consultants LTD and NTech Contracts LTD Full time

Network Support Technician – Bradford


Location: Bradford – Hybrid working 3 days office, 2 days home.


Salary: £26-28k + Bens + 10% Bonus + Overtime


Day shift coverage 7am-7pm Mon-Fri


Environment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA’s, Escalations, IP, Cisco CLI, Networks, Wireless, Meraki, Subnetting, Telnet, Fortinet, Palo Alto, SD Wan, Cisco Firewalls, Firepower, ASA, Wireshark, CCNA.


The role of Network Support Technician will encompass a range of key customer service activities providing support to customers. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance on a large scale multi site Enterprise Network.


Key responsibilities:

Your day will consist of fault management primarily, as well as general support for various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.

Dealing with customer issues and working to find fault resolutions

Work in a fast paced, customer facing environment

Learn about our products and solutions to provide great customer experiences


Experience and skills:


An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

Thrive in an environment where you are trusted to be work smart and work hard without micromanagement.

Can bring excellent 1st/2nd line Networking Skills, as well as a familiarity with general Customer Service handling & CRM systems such as ServiceNow.

Have a working knowledge with routing and switching technologies.

Have experiences with technology vendors such as Cisco, Juniper, Palo Alto

Have a friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times

Have a good technical understanding and a logical approach to resolving diagnostic issues.

Ideally, you’ll have experience of providing technical customer support for Data technologies.