Payments Technical Account Manager
1 month ago
London / Hybrid based Payments Ecosystem - Technical Account Manager – native French speaker
You’ll focus on Southern Europe
Support Strategic clients in region on things like:-
- Ongoing tactical and strategic projects
- Data analysis on payment acceptance gaps
- Aligning business need to operational capabilities
- Troubleshooting with settlement files, investigating Acquirer , Issuer processor connections
- Resolve common issues
- Drive the Technical relationship forwards working with Commercial colleague and maintaining highest RM skills in doing so.
*Provides support to acquirers, network to network partners, issuers, and processors.
*Researches complex situations and supports participants with operations.
*Supports business development teams to expand acceptance. Onboarding new franchises, issuers, acquirers, processors, and software vendors on the network. Assists with contract negotiation and due diligence.
*Supports participants through the semi- annual release process.
*Manages and coordinates certification.
*Ensures participants are in compliance with operating rules and regulations.
*Engages participants to support network initiatives.
*Analyses end to end transaction processing, troubleshoots issues and acceptance complaints, and support issuer launches.
*Mentors team members. Executes department initiatives. Leads the department to ensure processes and projects are well documented to meet auditing requirements.
2 hires, one focused on Southern Europe - where need another European language (French, Spanish , another without language will focus on MiddleEast & Africa partner partners...
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