Payments Technical Account Manager

1 month ago


London, UK, United Kingdom psd group Full time

London / Hybrid based Payments Ecosystem - Technical Account Manager – native French speaker


You’ll focus on Southern Europe


Support Strategic clients in region on things like:-

  • Ongoing tactical and strategic projects
  • Data analysis on payment acceptance gaps
  • Aligning business need to operational capabilities
  • Troubleshooting with settlement files, investigating Acquirer , Issuer processor connections
  • Resolve common issues
  • Drive the Technical relationship forwards working with Commercial colleague and maintaining highest RM skills in doing so.


*Provides support to acquirers, network to network partners, issuers, and processors.


*Researches complex situations and supports participants with operations.


*Supports business development teams to expand acceptance. Onboarding new franchises, issuers, acquirers, processors, and software vendors on the network. Assists with contract negotiation and due diligence.


*Supports participants through the semi- annual release process.


*Manages and coordinates certification.


*Ensures participants are in compliance with operating rules and regulations.


*Engages participants to support network initiatives.


*Analyses end to end transaction processing, troubleshoots issues and acceptance complaints, and support issuer launches.


*Mentors team members. Executes department initiatives. Leads the department to ensure processes and projects are well documented to meet auditing requirements.


2 hires, one focused on Southern Europe - where need another European language (French, Spanish , another without language will focus on MiddleEast & Africa partner partners...


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