Account Manager

2 weeks ago

London, UK, United Kingdom FinTop Consulting Full time

Job Title: Account Manager (Mid to Large Clients)

Location – London (Hybrid 3 to 4 days in office)


We are a next-generation payments business focused on powering recurring commerce. Our cutting-edge payment infrastructure and solutions help customers unify and optimize their payment ecosystems, providing a competitive edge and supporting their success in the digital economy. We combine this innovative capability with deep sector expertise and a highly tailored service, building long-term partnerships with our customers. We are scaling rapidly as a business, and if you thrive in an environment that’s constantly evolving—where purpose-driven culture drives outcomes, and where diverse perspectives are celebrated—this could be the place for you


Your Mission:

As part of the Operations team, you will play a key role in solutions design, integration, onboarding, and the ongoing management of our key customers. This team is central to driving customer advocacy and maximizing revenue. As an Account Manager, you will manage a portfolio of mid-to-large enterprise clients, using data and insights to drive strategic decisions and empower clients to unlock new revenue streams and maximize conversion rates.


Key Responsibilities:


Customer Relationship Management:

  • Develop and nurture strong, lasting relationships with a portfolio of mid-to-large, high-growth enterprise clients. Act as the customer’s advocate, collaborating closely with internal teams such as Technical Integrations, Product Management, Commercial, and Finance to maintain optimal service levels and deliver value throughout the sales-to-service journey. Engage with third-party providers, including banking and card-acquiring partners, to resolve customer queries. Serve as a trusted advisor and point of escalation for critical client issues and negotiations.


Account Growth:

  • Gain a deep understanding of your customers' business models, growth strategies, product propositions, and go-to-market approaches. Identify upselling and cross-selling opportunities for additional payment products and services. Consistently achieve and exceed growth and retention targets for your portfolio of clients.


Account Planning:

  • Develop a deep knowledge of our product, services, and technology. Champion the customer experience by sharing insights, new features, updates, and industry best practices. Lead training sessions for clients on various systems and platforms. Prepare and lead Quarterly Business Reviews to present account performance metrics and provide expert consultation to drive customer success.


Data Analysis:

  • Leverage advanced Excel skills and data analysis tools such as Looker to uncover trends in account performance and provide actionable recommendations for improving authorization rates. Proactively generate daily, weekly, monthly, and quarterly reports, offering accurate forecasting and revenue updates.


What You’ll Bring:

  • At least 4+ years of experience in Account Management or Service Management within the eCommerce or Digital Payments industry.
  • Proven success in growing accounts (both revenue and retention).
  • Strong proficiency in Excel and other data analysis tools (e.g., Looker).
  • Excellent communication, negotiation, and interpersonal skills, with the ability to manage stakeholders at multiple levels across client organizations.
  • Strong organizational skills and experience managing large-scale, complex payments integrations with mid-to-large companies.
  • Ability to present effectively to both technical and non-technical stakeholders, including during Quarterly Business Reviews and kick-off meetings.
  • Natural curiosity and a passion for understanding your customers' strategy and ambitions, combined with the assertiveness needed to drive efficient adoption of services.
  • A problem-solving mindset—viewing obstacles and objections as opportunities to engage, consult, and deliver value.
  • Proven ability to quickly learn new technologies and utilize them in a customer-facing environment.
  • Self-motivated, adaptable, and confident in tackling challenges in a fast-paced, ever-changing environment.


Behaviours:

  • A team collaborator who can influence senior internal and external stakeholders.
  • Detail-oriented with the ability to use data to drive improvements based on clearly defined success metrics.
  • A strong communicator who is proactive in reporting results and sharing key learnings.
  • Passionate about tech, payments, and business development.

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