Senior Administrative Assistant

2 weeks ago


London UK, UK, United Kingdom 1st Formations Full time

Job Summary

We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Compliance Department. This role involves carrying out anti-money laundering checks in line with HMRC ‘Know Your Customer’ and EU 5th Directive regulations. You will be liaising with a high volume of customers on a daily basis, both by email and telephone, to ensure the company is satisfied we have carried out their due diligence regarding anti-money laundering regulations.

This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.


Who are we

The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.


In a nutshell

  • Join a growing e-commerce market leader in London city-centre in an administrative and customer-facing role.
  • Familiarise yourself with anti-money laundering regulations pertaining to ‘Know Your Customer’ and EU 5th Directive.
  • Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
  • Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.


Required skills

  • Fluency in both English and Arabic is essential
  • Excellent customer service skills
  • Courteous and friendly manner
  • Team player
  • Flexible attitude
  • Pro-active approach, with the ability to work autonomously
  • Positive and upbeat attitude
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • Excellent organisational skills


What you need for this job

  • Good experience of using Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • IT literate and fast typing speed
  • Bachelor's Degree


Why join us?

Be part of a friendly, dynamic and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.


Benefits

  • 25 days holidays, plus 8 public/bank holidays
  • Option to buy up to 5 extra holiday days per year
  • Annual cost of living salary increase
  • 14 weeks paid maternity leave, 2 weeks paid paternity leave
  • Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
  • Employee loyalty scheme including additional holidays and private medical insurance
  • Option to purchase Private Medical, Dental and Optical Insurance for you and your family at an employer discount
  • Commercial bonus scheme
  • Pension contribution
  • Cycle to Work Scheme
  • Free Wednesday lunches
  • Free fresh fruit – daily
  • Free post-work drinks
  • Free soft drinks and bean to cup coffee all day
  • Dog-friendly office
  • Breakout rooms and social events


Job Types: Full-time, Permanent


Salary: £27,000.00 per year


Working Location: Office based during probation, then hybrid work 3 days in the office and 2 days from home thereafter.



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