Travel Operations Executive

4 weeks ago

London UK, UK, United Kingdom Quintessentially Travel Full time

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible. Rooted in the concept of connection, we utilize our relationships to foster bonds and make lasting attachments within our community, always thinking about how to grow and what is next.

By making anything — and everything — possible, we offer unparalleled access and a bespoke luxury lifestyle for now, and into the future.

We cater to a members-only community of affluent and ambitious individuals and global brands, and the business has been built up over many years by people who are equally as ambitious. Bringing a strong work ethic, a sense of entrepreneurship, and fun to our jobs allows the company to grow. We expect everybody at Quintessentially to maintain high levels of integrity and professionalism to sustain our leading position in a highly competitive industry. At the same time, we are committed to providing the challenges, recognition, and opportunities to help our team reach their aspirations and objectives.


JOB SUMMARY

Quintessentially Travel is a global lifestyle travel management company which operates both as a travel agent and tour operator. This role is based in our London Head Office and is a full time office based position.


The role is acting as support to the travel sales team and presents an excellent opportunity to work for a prestigious company in the luxury travel field. It is an opportunity to develop your knowledge of worldwide destinations whilst providing an understanding into how a bespoke luxury travel sales company works.

The candidate will need to be flexible to business needs including attending supplier and consumer facing events.


KEY DUTIES

•Acting as support for the sales team with booking processes

•Liaising with Sales Consultants on their sales and keeping record of these

•Calculation of quarterly and annual incentive prize scheme across various areas of the company

•Assisting the Sales Consultants with additional office tasks

•Creating detailed, often complex, itineraries for a variety of destinations and clients

•Liaising with worldwide hotels, lodges and ground agents in order to find out rates and availability

•Liaising with Quintessentially Lifestyle Managers

•Comprehensively capturing all client information as required by the system

•Working to tight deadlines, in an accurate and time efficient manner

•General administrative tasks

•Assistance where required with the emergency phone rota


GENERAL

· Make sure all cost sheets are up to date, so in the event of absence your colleagues are able to pick this up on your behalf

· Proficient IT skills, confident with Microsoft office programs, especially Word and Excel

· Make sure emails are managed and all responses replied to in a timely fashion

· Managing requests in line with agreed deadlines, either with members or Lifestyle Managers

· Comprehensively capture all client information as required by the system

· Take responsibility for problem solving to maintain client service levels

· Ensuring members are made aware before booking of all relevant terms and conditions

· Attend team meetings/1 to 1s with manager to remain up to date with company and department news and your own development

· Share own product knowledge through meetings and reports following familiarisation trips

· As one of the top professionals in the QT team, you will be expected to attend corporate, member or internal meetings to promote the travel service to existing and prospective members, clients and colleagues

· Represent the company at client events and trade exhibitions in a professional fashion


HOURS OF WORK

Contractual hours are from 0900 to 1730 Monday to Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.


REQUIREMENTS:


•Confident self-starter

•Preferred knowledge of a sales and/or luxury travel working environment

•Administrative knowledge

•Excellent verbal and written communication skills and telephone manner

•Proficient IT skills, confident with Microsoft office programs, especially Word and Excel

•Excellent attention to detail and a quick worker

•Excellent time management

•Hard working, organised and ability to multi-task

•Willingness to learn with a positive outlook

•A passion for travel and a desire to develop your knowledge of suppliers and destinations through desk research, study of specialist consumer and industry publications, industry networking, and regularly update your travel colleagues including formal training sessions

BENEFITS:

  • Competitive annual leave allowance with a further increase due to long service
  • Birthday Allowance – take your birthday off on us
  • Pension Scheme
  • Angel Days: Additional paid leave to do charity work
  • Long Service Awards
  • Life Assurance
  • Digital nomad
  • Employee Assistance Program
  • Study Leave
  • Puppy friendly offices
  • Qmunity committee – Social events in the office
  • Free food & drink in the office
  • Wellbeing platform membership
  • Training platform membership
  • Season Ticket Loans
  • Cycle to work scheme
  • Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.



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