Service Delivery Manager

3 days ago


UK, UK, United Kingdom Primis Full time

Job Title: Service Delivery Manager

Industry: Travel

Salary: Up to £70000

Start Date: ASAP

Location: London or Manchester (3 days on site)


The Role:

  • Manage and lead a crew of IT experts answerable for handing over shared services.
  • Develop and hold sturdy relationships with huge neighborhood IT providers to make certain well timed and cost-powerful carrier transport.
  • Collaborate with inner stakeholders to apprehend their IT carrier necessities and make certain alignment with commercial enterprise objectives.
  • Define and implement carrier degree agreements (SLAs) with each inner groups and outside providers.
  • Monitor service performance and identify areas for improvement, implementing corrective actions as necessary.
  • Drive non-stop development tasks to beautify the performance and effectiveness of IT carrier transport processes.
  • Provide help to commercial enterprise devices in making ready and responding to IT-associated tenders, along with necessities gathering, answer design, and inspiration development.
  • Provide everyday reporting on carrier overall performance metrics and KPIs to senior management.
  • Stay abreast of enterprise traits and first-class practices in IT carrier transport and dealer management.


Skills Needed:

  • Previous experience working as a Service Delivery Manager
  • Excellent management skills and strong leadership skills
  • Ability to demonstrate experience in managing relations with IT vendors
  • Strong understanding of ITIL framework Experience in developing and managing SLAs and KPIs.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.


Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.



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