Current jobs related to SAP Service Delivery Manager - UK, UK - invenioLSI

  • Sap Sales Distribution Consultant

    3 weeks ago

    UK, UK, United Kingdom Focus on SAP Full time

    Position: SAP SD ConsultantLocation: Manchester (hybrid model, 3 days p/w onsite)Employment Type: Permanent, Full TimeSalary – £70,000 + additional Benefits packageFocus on SAP is a specialist SAP Recruitment organisation offering both permanent and contract staffing solutions globally.Client – Partnered with a well-recognised end-client...

  • SAP Service Design

    2 days ago

    London, UK, UK, United Kingdom Conexus Full time

    Job Title: Service Design Lead (SAP) - 6-Month Contract (Outside IR35)Location: London - Primarily remote Contract Length: 6 MonthsRate: Competitive, Outside IR35About the Role:We're seeking an experienced Service Design Lead to join our client on an initial 6-month contract (outside IR35). You'll play a crucial role in supporting the organization...

  • SAP Service/Order to Cash Functional Consultant

    2 months ago

    UK, UK, United Kingdom HAYS Full time

    Your new companyOur client is a globally known and Top 100 law firm that provides legal services to a vast number of clients serving in a number of sectors.Your new roleThis exciting role, you will be part of the SAP Centre Team, within Global IT. As a functional consultant within the team, it will be down to you to establish best practice SAP solutions to...

  • Project Manager

    3 weeks ago

    UK, UK, United Kingdom Mackenzie Jones Full time

    Project Manager - SAP / IT Analytics. T6/MN/18745.£600 - £650 Day Rate (Outside IR35) 6 Month Contract. Remote Working. Must be Eligible to work in the UK. Leading FMCG/Food Manufacturer seeking to secure an experienced Project Manager will deliver IT Analytics projects.Technical Skills / Experience Required: Understanding SAP/SAP Analytics & associated...

  • SAP CCM Consultant

    1 month ago

    UK, UK, United Kingdom brabers Full time

    The CCM Functional consultant will be involved in full cycle, large-scale, end-to-end projects and play a key role in designing and delivering an SAP CCM solution to global clients. They will work in a project team and directly work with clients daily and will play a critical role in demonstrating advisory capability and technology prowess in the delivery of...

  • SAP Sales Manager

    3 weeks ago

    UK, UK, United Kingdom Whitehall Resources Full time

    SAP Sales ManagerAn exciting new SAP Sales Manager opportunity has arisen, for a growing software company going through growth globally. As the SAP Sales Manager you will be instrumental for driving technology sales across a variety of clients and industries. You will drive new business, building forging relationships with clients and engaging with the...

  • SAP Business Development Manager

    1 day ago

    UK, UK, United Kingdom Bison Global Technology Search Full time

    SAP Business Development Manager - SAP Cloud Consulting SalesRemote based *MUST HAVE SAP CONSULTING COMPANY EXPERIENCE*Experienced Business Development Manager with very strong sales track record within the IT / SAP sector is required by our clientOur client is the leading professional and managed service provider of SAP enterprise applications running on...

  • SAP Basis Consultant

    4 weeks ago

    UK, UK, United Kingdom La Fosse Full time

    *PERMANENT POSITION**HYBRID WORKING**MAJOR SAP S/4HANA IMPLEMENTATION ON THE CARDS**OPPORTUNITY FOR CAREER DEVELOPMENT**GENEROUS BONUS AND PACKAGE ON TOP OF BASE SALARY*We have partnered with a company who have a requirement for a hands-on SAP BASIS Consultant to manage and support third party applications within their SAP environment, and liase effectively...

  • Head of Service Delivery

    7 days ago

    UK, UK, United Kingdom LBS Specialist Recruitment Services Full time

    My Client is the world’s leading data transformation company, with global headquarters in Germany, offices across EMEA, APAC and the Americas, and a significant UKI business with an office in central London. Their unique BLUEFIELD™ approach enables companies to rapidly migrate to S/4HANA, retaining their investment in solutions and data while adopting...

  • SAP Training Lead

    4 weeks ago

    UK, UK, United Kingdom Stott and May Full time

    Senior SAP Training LeadSkills: Curriculum Development, TNA, Stakeholder ManagementMy client is seeking an SAP Training Lead Consultant to be part of the growing change Assurance Practice which will remain a crucial element of the growth strategy. You will have significant market opportunity to assist both existing and new customers in achieving their...

  • SAP Solution Architect

    2 months ago

    UK, UK, United Kingdom Pharaoh Capital Full time

    Job Title: SAP Solution ArchitectType: ContractDuration: 6 months rolling contractLocation: LondonRate: £650 per day (Outside IR35)Reports to: Global Programme DirectorAbout us: Our client is a global leader in commercial real estate services and investment management. who offer a comprehensive services to real estate customers, developers, and investors on...

  • SAP SuccessFactors Solution Architect

    1 month ago

    UK, UK, United Kingdom MRP-Global Full time

    SAP SuccessFactors Solution Architect required to join a leading global brand who are delivering SuccessFactors implementations. This is a permanent position offering an excellent salary, benefits package and hybrid working.Key deliverables of the SAP SuccessFactors Solution Architect:Design and deployment of a new SAP SuccessFactors solutionGlobal template...

  • SAP Consultant

    3 weeks ago

    UK, UK, United Kingdom Moston Full time

    We are partnering with a prestigious client in the nuclear sector to find an experienced SAP S/4HANA SME with expertise in Computerised Maintenance Management Systems (CMMS). This individual will be responsible for overseeing the transition from the current CMMS system to SAP S/4HANA, shaping the project's scope, and acting as the key interface between...

  • SAP Specialist

    7 days ago

    UK, UK, United Kingdom Advanced Resource Managers Full time

    Job title: SAP Supervisor Location: LondonDuration: PermanentSalary: £50,000Successful candidates must have experience with SAP and be considered as an experienced user.Responsibilities:Planning for staff requirements in SAP Support Team to ensure sufficient cover. Day to day supervision of the SAP Support Team to manage timekeeping, planning and approval...

  • SAP SLcM

    7 days ago

    UK, UK, United Kingdom N Consulting Global Full time

    JOB DETAILSRole Title: SAP SLcMPossibility of remote work: NO | On SiteContract duration: 6 monthsLocation: LeicesterRequired Core Skills:SAP's Student Lifecycle Management (SLcM)FUNCTIONAL EXPERIENCE (NOT SCRUM MASTER), functional SAP modulesSAP success factorsSAP productsMinimum years of experience: 5 yearsDetailed Job Description:SAP Functional...

  • Project Manager

    3 weeks ago

    UK, UK, United Kingdom Infinity Quest Full time

    Key Responsibilities:Lead and manage SAP FICO module implementations and upgrades, specifically within the S/4HANA environment.Utilize SAP Activate methodology for project execution, including all phases from preparation to go-live.Collaborate with business stakeholders to gather requirements and translate them into functional specifications.Conduct...

  • Sap Solutions Architect

    2 weeks ago

    UK, UK, United Kingdom E-Solutions Full time

    Job Description:-Key Responsibilities:Collaborate with clients to understand their business objectives and requirements, translating them into effective SAP SAC Planning solutions.Design and develop comprehensive planning models within SAP SAC, ensuring alignment with clients' strategic goals and objectives.Work closely with cross-functional teams...

  • Sap FICO Lead

    3 weeks ago

    UK, UK, United Kingdom ETEAM Full time

    equired Core Skills:- Controlling & product costing, profit center accounting, material ledger, FI integration knowledge with MM & SD , FSCM.- SAP FICO- Experience in working in Global delivery model (GDM) will be an added advantage.- Excellent team management skillNice to have skills:- Experience as a Functional Lead in FICO with experience in...

  • Programme Manager

    7 days ago

    UK, UK, United Kingdom Staffworx Full time

    Programme Delivery Manager based LondonProgramme Manager to join Delivery Management practice for high profile programmes.You will be a seasoned project delivery professional with wide experience across end to end ecommerce platform implementation projects.Requirements:Significant experience managing complex end-to-end client software projects as a supplier,...

  • SAP PP Senior Consultant

    4 weeks ago

    UK, UK, United Kingdom Whitehall Resources Full time

    SAP PP Consultant - S/4HANA An exciting opportunity has arisen for an experienced SAP PP Consultant to join a fantastic global consultancy - Various bases across the UK - with responsibility for driving the development and delivery of SAP PP solutions for large-scale S/4HANA projects and programmes.UK Wide locations considered - London, Birmingham,...

SAP Service Delivery Manager

3 months ago

UK, UK, United Kingdom invenioLSI Full time

Service Delivery Manager (Media and Entertainment)

Years of Experience - 10+ Years


This role will report to the AMS Head of Delivery and be responsible for effectively managing support services for a large enterprise account. This position will act as a single point of contact to the customer and team, and working at the customer office, will provide a consistently high level of service delivery on all customer projects and initiatives from a delivery management angle.


Success in this role is measured by such things as:

  • Service Delivery Benchmarks (SLAs, Process Improvements, Client Escalations)
  • Stakeholder Management and Relationship (Customer Feedback)
  • Team Happiness Index (360degree feedback)
  • CSAT Score


Qualifications

  • Graduate in Engineering, Sciences, or Business
  • Postgraduate in Management preferred
  • ITIL Certification strongly preferred


Work experience

• Experience of 12 years or above in IT consulting or services

• Minimum experience of 5 years in a service delivery management role

• Must have managed SAP projects or service delivery


This role requires up to 25% travel.

People

• Manage team proactively, guiding team members on processes and business

• Onsite team management

• Manage remote teams and offshore team

• Define shift roaster and manage team in different shifts including 24X7

• Become single point of contact for the team members

• Become communication bridge between team and customer

• Review staffing requirements with RMG and make proactive hiring decisions, considering visa timelines

• Represent InvenioLSI with customer, vendors and other project team members

• Display time management skills

• Manage team turn-over, minimize regretted attrition, minimize transition impact


Delivery

• Manage Incident Resolution

• Drive steering committee meetings at regular intervals

• Drive fast decision making or escalate to appropriate levels for a proper action

• Measure SLAs, Process improvements and review with customers/stakeholders

• Manage SLA Adherence

• Submit weekly, monthly reports to all stakeholders

• Measure and report commercials and manage gross margin

• Engage in tickets identification by processes, solution design, prioritize and resolve

• Participate in meetings, distribute minutes and develop agenda for onsite and offshore teams

• Manage, identify risks / issues, communicate in advance any infrastructure related issues

• Initiate Customer Satisfaction survey as defined by the company

• Bring efficiency in the processes and demonstrate the value to the customer

• Awareness of business priorities and customer satisfaction levels; Intervening and escalating as appropriate

• Daily meetings with customer team. Coordinating with weekly account level meetings

• Escalation of potential service delays or issues to Customer

• Ensure adequate knowledge transition of current work activities.

• Identify and own requirements for change orders

• Resolve customer escalations within the defined escalation matrix

• Advise on the design, configuration changes for continuous improvement


Processes

• Define and enhance internal processes in the areas of incident management

• Apply ITIL Process and lead the team in process compliance

• Adherence to internal compliances and external compliances

• Support internal and external process audits

• Create quality awareness in the team and drive towards quality resolution of incidents


Mentoring and Coaching

• Lead by Example

• Need to mentor less experienced peers, and get mentored by more seniors/principal consultants/Customer counterparts

• Identify the training needs and ongoing team development

• Develop individual development plan for the team members

• Motivate the team and influence positivity on the customer and InvenioLSI

• Motivate team members and encourage ideas and innovation


Accountabilities

• Manage Incident resolution to support customer business functions

• Optimum utilization of resources in the service delivery

• Performance management, talent development and succession planning AMS consultants

• Smooth day-to-day operation of the Service Delivery

• Knowledge management of AMS consultants to enable seamless service delivery


Functional experience & skills/knowledge required for the role include:

• Technical background and ability to converse with the consultants at technical level

• Well versed with industry trends, tools & technologies in SAP Service Delivery

• Experience of having set up AMS Team

• Experience in managing customers

• Experience in working with Offshore and Remote Teams

• Experience leading creation of processes, templates and reports

• Excellent communication and presentation skills

• Managed consultants, groomed and mentored

• Manage and enhance the relationships with the customer team

• Experience in crisis management


invenioLSI offers a competitive salary and bonus structure, along with profit sharing and company-funded top-notch medical and dental coverage. Apply today