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Account Executive

2 months ago

UK, UK, United Kingdom George P. Johnson UK Full time

As an Account Executive you will play an important role in implementing our clients’ objectives across one of GPJ’s key accounts. Supporting the B2B Pillar Account Director, you will ensure consistency across the B2B portfolio of events, acting as the lynchpin between the PMO (Programme Management Office) and regional execution teams.


You will play an integral part in championing the DP World Account expertise within the business, in addition to providing excellent service to our clients, ensuring commercial success for GPJ. This is an exciting opportunity to be working with one of the world’s largest logistics companies, and one that is going through substantial growth offering great opportunities.


Overarching Responsibilities

  • Ensures delivery teams are briefed correctly on client specific expectations to ensure maximum efficiency in client communications
  • Takes accountability for the client ask, ensuring production and creative teams are fulfilling the brief
  • Championing of account specific processes and monitoring B2B project progress, ensuring all delivery teams are aware of client deadlines and escalations and any relevant milestones
  • Shares learnings and best practise (from an account and client perspective) across the B2B portfolio


Operational Delivery

  • Management of any required tasks within finance system, including project set up and intercompany PO's
  • Partners with GPJ Operations and Finance departments to ensure entity invoicing is completed within agreed timeframes
  • Schedules project briefings to the relevant departments and check ins with delivery teams to check on progress
  • Centrally tracks all B2B event debriefs, reviews to ensure alignment with other B2B events and to ensure the client’s feedback has been fully captured
  • Shares learnings and best practise (from an account and client perspective) across the B2B portfolio


Project Delivery

  • Responsible for making sure they are updated by delivery teams to ensure programmes are on track, providing regular status updates to the client
  • Partner with IP team in overseeing the development and management of budgets, including post event reconciliation
  • Ensure projects are delivered to a quality in line with client expectations
  • Briefing creative and strategy teams on project requirements and ensuring that the output from these teams falls within overall project timeline
  • Ensure correct guidelines are used within the projects (creative, strategic, digital)
  • Status reporting to B2B Account Director


Creative

  • For the projects you account manage, support the project cycle to ensure the creative and innovative ideas fulfil the client brief
  • Liaise between the Programme Management Office Creative Project Manager, Business Process Manager and project producers to support scheduling of projects and deadlines - for all projects in the business vertical globally.
  • Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output
  • Attend key creative meetings to provide input / expertise related to production elements within your remit


Talent Management

  • Understand and be able to communicate knowledge of the skill sets and abilities across the Integrated Production department
  • Demonstrate leadership attributes by supporting positive change, managing your workload, and striving for best practice
  • Ability to clearly communicate performance expectations to direct reports and line managers
  • Ability to nurture, grow and develop an account team
  • Drive, support and champion learning and development where agreed and necessary


Client Relationships

  • Providing key project updates to clients via a mixture of different channels
  • Partner with B2B Account Director to provide counsel on deliverables, managing client expectations accordingly
  • Collaborate with B2B Account Director to ensure we successfully meet the clients’ objectives and deliver great results
  • Drive cross-agency collaboration to ensure an aligned approach for meeting client objectives
  • You demonstrate concern for satisfying external and/or
  • internal clients
  • You focus always on the end clients, ensure that response times and service are at the forefront of customer interactions, via technology or human touch points
  • You provide superior client service by prioritising personal interactions (verbal or face-face) with our clients on a regular cadence
  • Develop, maintain and strengthen partnerships with others inside and outside the client organisation


Business Development

  • Assist Account Lead with managing sales forecast and account plan, providing insights and areas for growth and development
  • Assist Account Lead with bi- annual reporting
  • Identify opportunities for growth
  • Shall be involved in the development of an annual account plan


Finance

  • Ensure projects are consistently on brief, on time and on budget
  • Accountable for Intercompany PO creation / distribution
  • Ensure you adhere to timely and accurate management of budget reconciliations (often across multiple currencies)
  • Resource allocation reporting (ensuring profit is being made as forecasted)
  • Knowledge of change order management


About you

  • You have the ability to articulate a clear vision of project success, in order to gain the confidence of a client audience
  • You demonstrate a calm and positive attitude
  • You’re adaptable and open to unexpected requests and ways of working (priorities and requirements can frequently change in an agency)
  • You are always willing to help other people within the project, across departments
  • You’re curious and eager to learn about the industry, clients’ business, tech solutions
  • You are solutions focused/ creative problem solver – presenting solutions to roadblocks in order to move forward
  • A challenger – you’re always looking to improve work rather than, ‘we’ve always done it like this’
  • You are persistent and patient – persistence to follow up with stakeholders and clients but demonstrating empathy in understanding agency and client partners’ workload
  • You’re truly passionate about planning and delivering a best-in-class event
  • You’re decisive, with the ability to make several decisions at once, and quickly
  • You demonstrate leadership attributes by supporting change, managing workload and driving best practice
  • 2-4 years experience industry related preferred
  • University Degree, preferred Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field


Your Background, Skills & Experience

  • Ability to juggle multiple project simultaneously and support several internal GPJ resources
  • Excellent client relationship management skills
  • Knowledge of the role of events and brand experiences in a broader business context to aid the development of relationships with clients from supplier to business partner
  • Experience in developing budgets and timelines
  • Experience of working within a large project team, ability to lead on a particular workstream
  • Experience in exhibitions and digital events
  • Experience of responding and delivering to clients with digital, social media or tech solutions
  • Good presentation skills
  • Strong understanding of financial software